Resolved after 17 hours 53 minutes, affecting VetMedStat and VMS Pro and 1 more, on May 21, 2026.
Monitoring is complete. We don't see any issues with image loading, and all downstream connections are live. Thank you for your patience during the extended monitoring period.
Affected components
Update timeline
- investigating May 21, 2026, 07:08 PM UTC
We are currently investigating an issue with clinics being unable to send Dicom images to VMS.
- identified May 21, 2026, 07:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 21, 2026, 10:01 PM UTC
We continue to monitor incoming traffic. Some images are still loading slowly. This may continue for a while longer.
- monitoring May 22, 2026, 03:39 AM UTC
We will continue to monitor through the night, but there should no longer be any delays with images loading.
- resolved May 22, 2026, 01:01 PM UTC
Monitoring is complete. We don't see any issues with image loading, and all downstream connections are live. Thank you for your patience during the extended monitoring period.
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