Resolved after 6 hours 58 minutes, affecting Neo Software, on May 20, 2026.
We have fixed the issue causing the 500 errors and are continuing to monitor.
Affected components
Neo Software
Update timeline
- investigating May 20, 2026, 12:10 PM UTC
We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.
- monitoring May 20, 2026, 12:42 PM UTC
We have fixed the issue causing the 500 errors and are continuing to monitor.
- resolved May 20, 2026, 03:59 PM UTC
This incident has been resolved.
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