IDEXX incident

VMS Pro - Users are unable to see images in the viewer

Resolved after 2 hours 59 minutes, affecting VMS Pro, on July 17, 2026.

monitoring Jul 17, 2026, 06:30 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 17, 2026, 05:31 PM UTC
Resolved
Jul 17, 2026, 08:31 PM UTC
Duration
2h 59m
Detected by Pingoru
Jul 17, 2026, 05:31 PM UTC

Affected components

VMS Pro

Update timeline

  1. investigating Jul 17, 2026, 05:31 PM UTC

    We are currently investigating an issue with users not being to see images in the viewer.

  2. monitoring Jul 17, 2026, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2026, 08:31 PM UTC

    This incident has been resolved.

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