IDEXX incident
Intermittent: Both IHD and Reference Lab Ordering Outage
Resolved after 2 days 1 hour, affecting Ordering - Reference Laboratory and Ordering - In House Diagnostics, on August 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- monitoring Aug 18, 2026, 01:08 PM UTC
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
- identified Aug 18, 2026, 04:45 PM UTC
In order to resolve this issue, we will be implementing a fix at 1:30 PM that will result in 30 seconds to one minute of IHD and Reference Lab ordering downtime.
- identified Aug 18, 2026, 05:32 PM UTC
An update is being performed to resolve this issue, during this update there will be 30 seconds to one minute of IHD and Reference Lab ordering downtime.
- monitoring Aug 18, 2026, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 02:59 PM UTC
This incident has been resolved.
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