Resolved after 19 hours 41 minutes, affecting Web and IDEXX Web PACS and 1 more, on July 10, 2026.
A fix has been implemented and we are monitoring the results. It is possible that some PIMS authentications will continue to fail until all open sessions are expired (6:30pm Eastern).
Affected components
Update timeline
- investigating Jul 10, 2026, 07:32 PM UTC
We are currently investigating an issue with our authentication.
- identified Jul 10, 2026, 07:51 PM UTC
The issue is related to our "feature flag" vendor, and the fix requires a straightforward redeployment which we are preparing now. Only some customers are impacted, with a variety of potential outcomes across different pages, including but not limited to: * Successful login to VetConnect PLUS or WebPACS may lead customer to activation page * Homepage may be missing In Process column * Results page may be missing a variety of features
- monitoring Jul 10, 2026, 08:30 PM UTC
A fix has been implemented and we are monitoring the results. It is possible that some PIMS authentications will continue to fail until all open sessions are expired (6:30pm Eastern).
- resolved Jul 11, 2026, 03:13 PM UTC
This incident has been resolved.
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