Resolved after 6 hours 40 minutes, affecting VMS Pro and PowerScribe One, on September 19, 2026.
Nuance has made some changes and reset some settings on their. We are working with them to validate that the issue has been resolved.
Affected components
Update timeline
- investigating Sep 19, 2026, 07:05 PM UTC
We are currently investigating connection issues between PowerScribe One and VMS Pro.
- investigating Sep 19, 2026, 07:44 PM UTC
We are continuing to investigate this issue.
- investigating Sep 19, 2026, 09:07 PM UTC
We are continuing to investigate the issue with our partners at Nuance.
- identified Sep 19, 2026, 10:43 PM UTC
Nuance believes they have found the root cause of the issue and is working on a plan to fix it. Unfortunately, we do not have ETA on when that will be. We will follow-up again once we know more. Please continue to contact support if you are experiencing issues.
- monitoring Sep 20, 2026, 12:20 AM UTC
Nuance has made some changes and reset some settings on their. We are working with them to validate that the issue has been resolved.
- resolved Sep 20, 2026, 01:45 AM UTC
This incident has been resolved.
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