Resolved after 21 hours 10 minutes, affecting Diagnostic Results and Web and 1 more, on September 24, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Sep 24, 2026, 08:28 PM UTC
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
- investigating Sep 24, 2026, 08:28 PM UTC
We are continuing to investigate this issue.
- investigating Sep 24, 2026, 08:43 PM UTC
Triaging the Root cause
- investigating Sep 24, 2026, 08:44 PM UTC
You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
- identified Sep 24, 2026, 09:44 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 25, 2026, 05:38 PM UTC
Issue have been resolved.
Your product runs on more than IDEXX
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services