IDEXX incident

Delays in some data being updated in Vello to USW2 ezyVet sites

Resolved after 15 minutes, affecting ezyVet Vello, on September 21, 2026.

investigating Sep 21, 2026, 08:38 PM UTC

Customers based in the us-west-2 region may be experiencing a delay in data being updated in Vello. We're actively investigating the issue and will provide an update shortly.

Started
Sep 21, 2026, 08:38 PM UTC
Resolved
Sep 21, 2026, 08:54 PM UTC
Duration
15m
Detected by Pingoru
Sep 21, 2026, 08:38 PM UTC

Affected components

ezyVet Vello

Update timeline

  1. investigating Sep 21, 2026, 08:38 PM UTC

    Customers based in the us-west-2 region may be experiencing a delay in data being updated in Vello. We're actively investigating the issue and will provide an update shortly.

  2. resolved Sep 21, 2026, 08:54 PM UTC

    This issue should now be resolved.

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