IDEXX incident

VetMedStat, VMS Pro, VMS Admin degradation in preformance

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Resolved after 2 hours 56 minutes, affecting VetMedStat and VMS Pro and 1 more, on April 10, 2026.

monitoring Apr 10, 2026, 05:48 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 10, 2026, 04:33 PM UTC
Resolved
Apr 10, 2026, 07:30 PM UTC
Duration
2h 56m
Detected by Pingoru
Apr 10, 2026, 04:33 PM UTC

Affected components

VetMedStatVMS ProVMS Admin

Update timeline

  1. investigating Apr 10, 2026, 04:33 PM UTC

    We’re investigating reports of system lag and errors affecting VetMedStat, VMS Pro, and VMS Admin. Thank you for your patience as we work to restore full performance.

  2. monitoring Apr 10, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2026, 07:30 PM UTC

    This incident has been resolved.

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