IDEXX Outage History
IDEXX is up right nowPingoru has recorded 137 incidents for IDEXX: 137 in the last 12 months and 39 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 17 | 110 of 720 (15%) |
| May 2026 | 10 | 36 of 744 (5%) |
| June 2026 | 19 | 359 of 720 (50%) |
| July 2026 | 18 | 322 of 744 (43%) |
| August 2026 | 15 | 179 of 744 (24%) |
| September 2026 | 13 | 286 of 720 (40%) |
| October 2026 | 8 | 19 of 594 (3%) |
Incidents, newest first
Minor February 24, 2026 ezyVet Performance Issue - Medication List Loading Slow in Patient/Clinical Tab (ALL REGIONS) 1h 52m ezyVet Software: USA and Canada West, ezyVet Software: USA and Canada Central/East, ezyVet Software: Australia, ezyVet Software: New Zealand and 2 more
Started Feb 24, 2026, 08:16 PM UTC· resolved Feb 24, 2026, 10:09 PM UTC
- identified Feb 24, 2026, 08:16 PM UTC
Our Technical Team are currently investigating reports of Degraded Performance where Medication Lists are Loading Slow in Patient/Clinical Tab for ALL Regions. We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.
- resolved Feb 24, 2026, 10:09 PM UTC
This incident has been resolved.
Minor February 20, 2026 Vello 2-way Messaging Inbox Intermittently Not Available 44m Neo Vello, ezyVet Vello, Cornerstone Vello, Texting Services
Started Feb 20, 2026, 08:31 PM UTC· resolved Feb 20, 2026, 09:16 PM UTC
- investigating Feb 20, 2026, 08:31 PM UTC
We are currently investigating an issue related to the Vello Inbox.
- resolved Feb 20, 2026, 09:16 PM UTC
This incident has been resolved.
Major February 20, 2026 DVMI - Users are experiencing errors while sending images 1h 29m DVMInsight
Started Feb 20, 2026, 02:53 PM UTC· resolved Feb 20, 2026, 04:22 PM UTC
- investigating Feb 20, 2026, 02:53 PM UTC
We are investigating an issue with DICOM send to the DVMI applications. Users are seeing errors and not able to complete case creation.
- monitoring Feb 20, 2026, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 20, 2026, 04:22 PM UTC
This incident has been resolved.
Major February 10, 2026 ezyVet Performance Issue in USE1, USE2, USW2, APSE1, APSE2, EUW1 1h 57m ezyVet Software: USA and Canada West, ezyVet Software: USA and Canada Central/East, ezyVet Software: Australia, ezyVet Software: New Zealand and 2 more
Started Feb 10, 2026, 08:49 PM UTC· resolved Feb 10, 2026, 10:46 PM UTC
- investigating Feb 10, 2026, 08:49 PM UTC
We are currently investigating this issue
- investigating Feb 10, 2026, 09:01 PM UTC
We are continuing to investigate this issue.
- investigating Feb 10, 2026, 09:04 PM UTC
We are continuing to investigate this issue.
- identified Feb 10, 2026, 09:29 PM UTC
This issue has been identified as an AWS issue. More information can be found via https://health.aws.amazon.com/health/status. We will continue to monitor and are exploring possibilities to work around the issue.
- monitoring Feb 10, 2026, 10:02 PM UTC
AWS have implemented a fix, we are continuing to monitor stability on our side. More information can be found via https://health.aws.amazon.com/health/status
- resolved Feb 10, 2026, 10:46 PM UTC
Based on our monitoring and an update from AWS (https://health.aws.amazon.com/health/status), this issue has been resolved. You should now be able to access your ezyVet site.
Critical February 9, 2026 VetMedStat - Errors while trying to create cases 3h 33m VetMedStat
Started Feb 09, 2026, 01:42 PM UTC· resolved Feb 09, 2026, 05:15 PM UTC
- investigating Feb 09, 2026, 01:42 PM UTC
Users are seeing errors as they go through the process of creating cases.
- investigating Feb 09, 2026, 02:42 PM UTC
We are continuing to investigate the issue. Users are experiencing errors during the case create process. Some cases are getting created, but most cases are failing. Will update again at 10:00 AM.
- monitoring Feb 09, 2026, 03:07 PM UTC
A fix has been implemented, and we will continue to monitor, but users are no longer experiencing errors during the case create process.
- resolved Feb 09, 2026, 05:15 PM UTC
Monitoring complete; issue has been resolved.
Minor February 9, 2026 DVMInsight Database struggling 6h 42m DVMInsight
Started Feb 09, 2026, 06:20 AM UTC· resolved Feb 09, 2026, 01:02 PM UTC
- investigating Feb 09, 2026, 06:16 AM UTC
We are currently investigating this issue.
- investigating Feb 09, 2026, 06:20 AM UTC
Issue has been resolved, and things are back to normal.
- investigating Feb 09, 2026, 07:18 AM UTC
Normal
- resolved Feb 09, 2026, 01:02 PM UTC
The DVMInsight database is now working as expected.
Minor February 6, 2026 DVMIinsight - Errors while navigating through the application 1h 14m DVMInsight
Started Feb 06, 2026, 05:19 PM UTC· resolved Feb 06, 2026, 06:34 PM UTC
- investigating Feb 06, 2026, 05:19 PM UTC
Users are experiencing errors at login, and while navigating through cases.
- resolved Feb 06, 2026, 06:34 PM UTC
This incident has been resolved.
Major February 6, 2026 DVMIinsight - System slowness and errors while navigating through the application 1h 7m DVMInsight
Started Feb 06, 2026, 01:47 PM UTC· resolved Feb 06, 2026, 02:55 PM UTC
- investigating Feb 06, 2026, 01:47 PM UTC
Currently, users are experiencing general system slowness and are running into errors while trying to navigate through cases in the application.
- monitoring Feb 06, 2026, 02:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2026, 02:55 PM UTC
This incident has been resolved.
Notice February 2, 2026 Delay in notifications for online appointments booked in Vello 8h 40m Neo Vello, ezyVet Vello, Cornerstone Vello
Started Feb 02, 2026, 10:58 PM UTC· resolved Feb 03, 2026, 07:38 AM UTC
- monitoring Feb 02, 2026, 10:58 PM UTC
We have identified an issue affecting Vello practices where text message notifications for appointments booked online (both request and direct bookings) have been delayed for the current business day, 2nd February 2026. Any appointment request or direct booking made via the Vello portal between 11:00 PM EST yesterday and 5:00 PM EST today has been affected by a delay in notifications sent to the practice’s Vello text message inbox. Important to note: Direct bookings during this time did successfully populate the practice management calendar, the issue affects notifications only, not the creation of the appointment itself. New online bookings made from 5:00PM EST onward are not impacted, and notifications are functioning normally. We are actively working to restore all delayed notifications and expect them to be delivered within the next few hours.
- resolved Feb 03, 2026, 07:38 AM UTC
All delayed Vello online appointment notifications have been restored within the Vello text message inboxes.
Minor February 2, 2026 ezycab availability API 17h 51m Other Integrations
Started Feb 02, 2026, 04:37 AM UTC· resolved Feb 02, 2026, 10:28 PM UTC
- investigating Feb 02, 2026, 04:37 AM UTC
We’re currently experiencing degraded performance with ezycab availability API which is affecting some partners creating bookings correctly. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
- identified Feb 02, 2026, 04:52 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 02, 2026, 06:38 AM UTC
We have deployed a fix for customers in Europe which we are monitoring. APAC region in progress, this is the final affected region.
- monitoring Feb 02, 2026, 09:25 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 02, 2026, 08:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 02, 2026, 10:28 PM UTC
This incident has been resolved.
Critical February 1, 2026 ezyVet Scan Outage 1d 1h ezyVet Scan
Started Feb 01, 2026, 08:00 PM UTC· resolved Feb 02, 2026, 09:45 PM UTC
- investigating Feb 01, 2026, 08:00 PM UTC
We’re experiencing a service disruption with ezyVet Scan. Our team is currently working to restore the service. We apologize for any inconvenience and will post another update as soon as we learn more.”
- identified Feb 01, 2026, 11:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 02, 2026, 08:18 PM UTC
The issue has been identified to only affect iOS users. The fix has been release in ezyVet Scan V2.1.6 for iOS. Please ensure to update your application.
- resolved Feb 02, 2026, 09:45 PM UTC
This incident has been resolved.
Critical January 15, 2026 Authorize.net Outage 17h 21m Authorize.net
Started Jan 15, 2026, 07:37 PM UTC· resolved Jan 16, 2026, 12:58 PM UTC
- identified Jan 15, 2026, 07:37 PM UTC
Authorize.net is currently experiencing an outage that is impacting Petly Plans payment profiles. We update as we get more information
- resolved Jan 16, 2026, 12:58 PM UTC
Authorize.net has deployed a fix for the issue that was causing the hosted payments page to not load. Everything is operational again.
Major January 15, 2026 Issue viewing diagnostics results from the patient Results tab in Neo 7h 7m Neo Software
Started Jan 15, 2026, 03:54 PM UTC· resolved Jan 15, 2026, 11:02 PM UTC
- identified Jan 15, 2026, 03:54 PM UTC
The Neo team is aware of an issue impacting some customers when viewing diagnostic results from the patient Results tab. Until the issue is resolved: - View diagnostic results from the Diagnostic Orders and Results page - View results directly in VetConnect PLUS We are working on a fix and will provide another update no later than 5:00PM ET, January 15.
- identified Jan 15, 2026, 10:00 PM UTC
A fix is rolling out to all customers. We'll provide another update once the fix is fully released.
- resolved Jan 15, 2026, 11:02 PM UTC
This incident has been resolved.
Major January 11, 2026 DVMInsight - Users are unable to submit cases 1h 47m DVMInsight
Started Jan 11, 2026, 12:50 AM UTC· resolved Jan 11, 2026, 02:38 AM UTC
- identified Jan 11, 2026, 12:50 AM UTC
Users are currently unable to submit cases to DVMInsght. Issue has been identified, and development is currently working on a fix.
- resolved Jan 11, 2026, 02:38 AM UTC
This incident has been resolved.
Minor January 6, 2026 SmartFlow Partial Service Outage 2h 14m iPad, Web
Started Jan 06, 2026, 01:11 AM UTC· resolved Jan 06, 2026, 03:26 AM UTC
- investigating Jan 06, 2026, 01:11 AM UTC
We're currently experiencing degraded performance with SmartFlow. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
- monitoring Jan 06, 2026, 03:11 AM UTC
Our engineers have identified the cause and implemented a fix. SmartFlow should now be online for all customers and our team will be monitoring this to ensure the system is completely stabilized.
- resolved Jan 06, 2026, 03:26 AM UTC
This issue has been resolved and all systems are now back to operational levels. Thank you for your patience as we worked through resolving this.
Critical January 5, 2026 SmartOrder – Patterson Ordering Unavailable 267d 1h SmartOrder - Online Inventory Ordering
Started Jan 05, 2026, 07:00 PM UTC· resolved Sep 29, 2026, 08:40 PM UTC
- investigating Jan 05, 2026, 07:00 PM UTC
SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully. Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue. Our teams are actively investigating and will share updates as more information becomes available.
- resolved Sep 29, 2026, 08:40 PM UTC
This incident has been resolved.
Minor December 23, 2025 Mass Communications in Vello not sending to Microsoft email addresses 35d 3h Neo Vello, ezyVet Vello, Cornerstone Vello
Started Dec 23, 2025, 04:50 PM UTC· resolved Jan 27, 2026, 07:58 PM UTC
- investigating Dec 23, 2025, 04:50 PM UTC
We are currently investigating an issue where Vello Mass Communication emails are not sending to Microsoft email addresses (@live.com, @outlook.com, etc.). Other transactional emails such as reminders are still sending appropriately.
- monitoring Jan 14, 2026, 10:31 PM UTC
We have identified the root cause and are continuing to apply fixes and improvements. We are monitoring the system closely.
- resolved Jan 27, 2026, 07:58 PM UTC
This incident is now resolved. However, we continue to monitor our email deliverability closely.
Major December 22, 2025 Antech Onine Service Outage 39m Third Party Integrations
Started Dec 22, 2025, 02:34 PM UTC· resolved Dec 22, 2025, 03:13 PM UTC
- identified Dec 22, 2025, 02:34 PM UTC
Antech Online is currently experiencing a service outage that may affect integrations with their PIMS Partners, including Neo. We will update this status as we get more information from Antech
- resolved Dec 22, 2025, 03:13 PM UTC
This incident has been resolved.
Major December 15, 2025 IDEXX Payments error in Neo 54m Neo Software
Started Dec 15, 2025, 04:04 PM UTC· resolved Dec 15, 2025, 04:59 PM UTC
- identified Dec 15, 2025, 04:04 PM UTC
The Neo team have identified an issue impacting IDEXX Payments. We are working on applying a fix and will provide another update within the next hour.
- monitoring Dec 15, 2025, 04:15 PM UTC
A fix has been implemented and transactions are able to be processed again. We'll continue to monitor the system.
- resolved Dec 15, 2025, 04:59 PM UTC
This incident has been resolved.
Minor December 12, 2025 Slowness/Errors in VetConnect PLUS and Ordering API 2h 37m Diagnostic Results, Web, Mobile, Ordering - Reference Laboratory
Started Dec 12, 2025, 05:55 PM UTC· resolved Dec 12, 2025, 08:33 PM UTC
No vendor updates were posted for this incident.
Critical December 4, 2025 ezyVet - General Outage USW2 1h 23m ezyVet Software: USA and Canada West
Started Dec 04, 2025, 04:19 PM UTC· resolved Dec 04, 2025, 05:43 PM UTC
No vendor updates were posted for this incident.