Resolved after 3 hours 33 minutes, affecting VetMedStat, on February 9, 2026.
A fix has been implemented, and we will continue to monitor, but users are no longer experiencing errors during the case create process.
Affected components
Update timeline
- investigating Feb 09, 2026, 01:42 PM UTC
Users are seeing errors as they go through the process of creating cases.
- investigating Feb 09, 2026, 02:42 PM UTC
We are continuing to investigate the issue. Users are experiencing errors during the case create process. Some cases are getting created, but most cases are failing. Will update again at 10:00 AM.
- monitoring Feb 09, 2026, 03:07 PM UTC
A fix has been implemented, and we will continue to monitor, but users are no longer experiencing errors during the case create process.
- resolved Feb 09, 2026, 05:15 PM UTC
Monitoring complete; issue has been resolved.
Your product runs on more than IDEXX
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services