Resolved after 2 hours 14 minutes, affecting iPad and Web, on January 6, 2026.
This issue has been resolved and all systems are now back to operational levels. Thank you for your patience as we worked through resolving this.
Affected components
Update timeline
- investigating Jan 06, 2026, 01:11 AM UTC
We're currently experiencing degraded performance with SmartFlow. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
- monitoring Jan 06, 2026, 03:11 AM UTC
Our engineers have identified the cause and implemented a fix. SmartFlow should now be online for all customers and our team will be monitoring this to ensure the system is completely stabilized.
- resolved Jan 06, 2026, 03:26 AM UTC
This issue has been resolved and all systems are now back to operational levels. Thank you for your patience as we worked through resolving this.
Your product runs on more than IDEXX
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services