Resolved after 54 minutes, affecting Neo Software, on December 15, 2025.
A fix has been implemented and transactions are able to be processed again. We'll continue to monitor the system.
Affected components
Neo Software
Update timeline
- identified Dec 15, 2025, 04:04 PM UTC
The Neo team have identified an issue impacting IDEXX Payments. We are working on applying a fix and will provide another update within the next hour.
- monitoring Dec 15, 2025, 04:15 PM UTC
A fix has been implemented and transactions are able to be processed again. We'll continue to monitor the system.
- resolved Dec 15, 2025, 04:59 PM UTC
This incident has been resolved.
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