IDEXX incident
VetMedStat: Users unable to DICOM send -- WebPACS/VC+: Delays in report visibility
Resolved after 9 hours 8 minutes, affecting VetMedStat and IDEXX Web PACS, on March 6, 2026.
The issue has been identified, a fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 06, 2026, 04:15 AM UTC
Issue: Users are currently experiencing issues when DICOM sending to VetMedStat. Multiple WebPACS users have reported results are missing results in VC+ and respective PIMS .We apologize for any inconvenience. Investigations are ongoing. Group(s) Impacted: VetMedStat & WebPACS clinics Estimated Time to Resolution: TBD Estimated Next Update Time: 30m (11:45pm EST)
- investigating Mar 06, 2026, 04:47 AM UTC
Investigation is ongoing. Next Update: TBD.
- monitoring Mar 06, 2026, 06:06 AM UTC
The issue has been identified, a fix has been implemented and we are monitoring the results.
- resolved Mar 06, 2026, 01:24 PM UTC
This incident has been resolved.
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