IDEXX incident

ezyVet Asteris/Keystone Integration Issue

Resolved after 16 minutes, affecting PIMS Ordering, on April 7, 2026.

investigating Apr 07, 2026, 12:44 PM UTC

Asteris/Keystone, one of our third-party integrations, is currently experiencing an issue which is affecting the ability to make imaging diagnostic requests in ezyVet. Please contact Asteris/Keystone directly for further details.

Started
Apr 07, 2026, 12:44 PM UTC
Resolved
Apr 07, 2026, 01:01 PM UTC
Duration
16m
Detected by Pingoru
Apr 07, 2026, 12:44 PM UTC

Affected components

PIMS Ordering

Update timeline

  1. investigating Apr 07, 2026, 12:44 PM UTC

    Asteris/Keystone, one of our third-party integrations, is currently experiencing an issue which is affecting the ability to make imaging diagnostic requests in ezyVet. Please contact Asteris/Keystone directly for further details.

  2. resolved Apr 07, 2026, 01:01 PM UTC

    This incident has been resolved.

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