IDEXX incident
Issue accessing Vello from Cornerstone and MyCornerstone
Resolved after 45 minutes, affecting Cornerstone Vello and Texting Services, on April 17, 2026.
We are aware of and investigating an issue with accessing the Vello inbox from the Cornerstone menu or client/patient records as well as accessing Vello Admin portal via MyCornerstone. The Vello inbox continues to be operable and accessed at practice.vello.idexx.com while we work to resolve the direct access issue with Cornerstone.
Affected components
Update timeline
- investigating Apr 17, 2026, 05:05 PM UTC
We are aware of and investigating an issue with accessing the Vello inbox from the Cornerstone menu or client/patient records as well as accessing Vello Admin portal via MyCornerstone. The Vello inbox continues to be operable and accessed at practice.vello.idexx.com while we work to resolve the direct access issue with Cornerstone.
- resolved Apr 17, 2026, 05:50 PM UTC
This incident has been resolved.
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