Resolved after 10 hours 25 minutes, affecting Petly Plans, on April 20, 2026.
A fix has been implemented and monthly payments are processing as normal. We will continue to monitor through full resolution.
Affected components
Petly Plans
Update timeline
- identified Apr 20, 2026, 01:19 PM UTC
April's automated monthly wellness plan payments processing is delayed. We are actively remediating the issue and will update when payments processing for April is complete. Practices do not need to take additional action. We apologize for any inconvenience.
- monitoring Apr 20, 2026, 05:59 PM UTC
A fix has been implemented and monthly payments are processing as normal. We will continue to monitor through full resolution.
- resolved Apr 20, 2026, 11:44 PM UTC
This issue has been fully resolved.
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