Exact Outage History
Exact degraded · 5 active incidents · 1 long-running issue View live status →Pingoru has recorded 314 incidents for Exact: 314 in the last 12 months and 141 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 53 | 720 of 720 (100%) |
| May 2026 | 32 | 744 of 744 (100%) |
| June 2026 | 36 | 720 of 720 (100%) |
| July 2026 | 43 | 744 of 744 (100%) |
| August 2026 | 28 | 744 of 744 (100%) |
| September 2026 | 56 | 718 of 720 (100%) |
| October 2026 | 52 | 595 of 595 (100%) |
Incidents, newest first
Minor April 15, 2026 Exact Online - Not possible to start a support chat (Global) 1h 9m Customer Support Department
Started Apr 15, 2026, 07:54 AM UTC· resolved Apr 15, 2026, 09:03 AM UTC
- investigating Apr 15, 2026, 07:54 AM UTC
Currently we are facing technical issues with the Exact Support page. As a result, you are not able to start a support chat at this moment. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
- resolved Apr 15, 2026, 09:03 AM UTC
This issue has been solved. The support chat is available again. Our apologies for the inconvenience.
Minor April 14, 2026 Exact Online Fiscaal - The tax credit (heffingskorting) total might not be used in the calculation of the income tax return 2025 (NL) 6d 19h Exact Online Fiscaal
Started Apr 14, 2026, 10:45 AM UTC· resolved Apr 21, 2026, 06:34 AM UTC
- investigating Apr 14, 2026, 10:45 AM UTC
You may experience that the tax credit (heffingskorting) is not included in the tax calculation on the send page of a 2025 income tax return if actual return is applied to Box 3 and the Box 3 assets are fully allocated to the partner. On the declarant's send page, you will see the tax credit (heffingskorting) listed under tax credits, but the total count is set to 0. Subsequently, in the declarant's tax calculation, you will see that the tax credit is not included in the calculation. If you allocate a part of the Box 3 assets to the declarant, the calculation will be correct. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Apr 21, 2026, 06:34 AM UTC
This issue has been resolved. The tax credit is now correctly included in the income tax calculation. Our apologies for the inconvenience.
Minor April 14, 2026 Exact Online Fiscaal – The mobile app “Fiscaal Gemak” gives an error message if the phone is running on older operating system (NL) 5h 51m Exact Online Fiscaal
Started Apr 14, 2026, 09:28 AM UTC· resolved Apr 14, 2026, 03:19 PM UTC
- investigating Apr 14, 2026, 09:28 AM UTC
You may receive an error message when opening the "Fiscaal Gemak" mobile app. This is caused by an older operating system on your phone. The error message you receive is: “Kan geen verbinding maken met Fiscaal Gemak. Probeer het later opnieuw”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 14, 2026, 11:59 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 14, 2026, 03:19 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor April 13, 2026 Exact Online Fiscaal - Incorrect calculation of healthcare allowance in a 2025 income tax return when applying actual return in box 3 (NL) 23h 32m Exact Online Fiscaal
Started Apr 13, 2026, 07:53 AM UTC· resolved Apr 14, 2026, 07:26 AM UTC
- identified Apr 13, 2026, 07:53 AM UTC
You may experience that the healthcare allowance (zorgtoeslag) is not granted in a 2025 income tax return when applying actual return in box 3. The Box 3 actual return is incorrectly added to the Box 3 assets. This results that in some scenarios the healthcare allowance (zorgtoeslag) is not granted, while the Box 3 assets are below the asset limit. We have identified the cause of this issue and are currently working on a fix. Our apologies for the inconvenience.
- resolved Apr 14, 2026, 07:26 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor April 13, 2026 Exact Online Premium - Payment batches not generated or matched (NL) 2d 4h Exact Online Premium
Started Apr 13, 2026, 07:37 AM UTC· resolved Apr 15, 2026, 11:59 AM UTC
- investigating Apr 13, 2026, 07:37 AM UTC
You may experience an issue where batch payment files are created, but no payment batches are generated, despite batch payments being enabled. As a result, imported bank statements are not automatically matched. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Apr 14, 2026, 09:55 AM UTC
We have implemented a fix and we are monitoring the results. Payment batches generated from April 14th 08:00 CEST onwards will be created correctly. The imported bank statements for these payment batches will be matched based on batch reference again.
- resolved Apr 15, 2026, 11:59 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor April 12, 2026 Exact Online - ‘Save + Create entry’ may redirect to home screen (Global) 15h Exact Online, Exact Online Premium
Started Apr 12, 2026, 03:05 PM UTC· resolved Apr 13, 2026, 06:06 AM UTC
- investigating Apr 12, 2026, 03:05 PM UTC
When uploading a document, clicking ‘Save + Create entry’ redirects you to the Exact Online home screen. Please note that the document is saved after clicking this button. As a temporary solution, open the document via [Document icon > Overview documents] and then click ‘New: Entry’. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Apr 13, 2026, 06:06 AM UTC
The issue has been resolved. Clicking 'Save + Create entry' is working as intended again. Our apologies for the inconvenience.
Minor April 10, 2026 Exact Online Fiscaal - Value of crypto assets not included in calculation fixed (forfaitair) return for partner in income tax return 2025 (NL) 3d 20h Exact Online Fiscaal
Started Apr 10, 2026, 10:28 AM UTC· resolved Apr 14, 2026, 07:26 AM UTC
- identified Apr 10, 2026, 10:28 AM UTC
You might encounter that the value of crypto assets is not included in the calculation of the box 3 fixed (forfaitair) return for the partner. You can verify this by checking the specification 'Box 3 rendement' for the partner on the overview page. The field for crypto assets is empty and the actual value is not included. We have identified the issue and are working on a fix. Our apologies for the inconvenience.
- resolved Apr 14, 2026, 07:26 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor April 10, 2026 Exact Online Fiscaal and Jaarrekening - Error when editing workflow steps (NL) 4d 23h Exact Online Fiscaal, Exact Online Jaarrekening
Started Apr 10, 2026, 08:56 AM UTC· resolved Apr 15, 2026, 08:41 AM UTC
- investigating Apr 10, 2026, 08:56 AM UTC
You may receive an error message when editing or creating workflows. This can occur when adjusting the order of steps and/or adjusting the step settings in a workflow. The error message you may receive is "Er is helaas iets niet goed gegaan. Indien de fout zich blijft voordoen, neemt u dan contact met ons op via de servicedesk.". We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Apr 15, 2026, 08:41 AM UTC
This issue has been resolved. You can edit and create workflows without receiving an error message again. Our apologies for the inconvenience.
Minor April 9, 2026 Exact Multivers - Unable to access Exact Multivers Online (NL) 2h 7m Exact Multivers
Started Apr 09, 2026, 12:01 PM UTC· resolved Apr 09, 2026, 02:09 PM UTC
- investigating Apr 09, 2026, 12:01 PM UTC
You may receive an error stating "The external session is being configured" when starting Exact Multivers Online. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Apr 09, 2026, 02:09 PM UTC
The issue has been resolved. Exact Multivers Online is available again. Our apologies for the inconvenience.
Minor April 9, 2026 Exact Globe+/Exact Globe Next – Transsmart T-Wise link returns error message. 1d Exact Globe+, Exact Globe Next
Started Apr 09, 2026, 09:23 AM UTC· resolved Apr 10, 2026, 10:02 AM UTC
- investigating Apr 09, 2026, 09:23 AM UTC
As of the 8th of April the error message “String or binary data would be truncated......The statement has been terminated” can be returned when connecting to Transsmart T-Wise. This message can occur in all versions of Exact Globe + and Exact Globe Next. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 09, 2026, 01:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 10, 2026, 09:38 AM UTC
Connections to Transsmart T-Wise are possible again. A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2026, 10:02 AM UTC
This incident has been resolved.
Critical April 9, 2026 Exact Online Premium - Login not possible in Exact Online Premium (NL) 21m Exact Online Premium
Started Apr 09, 2026, 08:01 AM UTC· resolved Apr 09, 2026, 08:22 AM UTC
- investigating Apr 09, 2026, 08:01 AM UTC
You may experience that it is not possible to access Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.
- monitoring Apr 09, 2026, 08:07 AM UTC
We have implemented a fix and we are monitoring the results.
- resolved Apr 09, 2026, 08:22 AM UTC
The issue has been resolved. Exact Online Premium is available again. Our apologies for the inconvenience.
Minor April 9, 2026 Exact Globe + - Incorrect position for left aligned text on layouts. 1d 2h Exact Globe+
Started Apr 09, 2026, 07:49 AM UTC· resolved Apr 10, 2026, 09:59 AM UTC
- investigating Apr 09, 2026, 07:49 AM UTC
In Exact Globe+ release 506SP5 left aligned text can be positioned incorrectly on lay outs. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Apr 10, 2026, 09:59 AM UTC
This issue has been resolved in Exact Globe+ Release 506SP5 as of 10t of April 12:00 Hours CET. To apply the fix, execute the update again on Release 506SP5. Our apologies for the inconvenience.
Minor April 7, 2026 Exact Online Fiscaal - The value of real estate outside the Netherlands is not always correctly included in the calculation of the actual return in a 2025 income tax return (NL) 2d 17h Exact Online Fiscaal
Started Apr 07, 2026, 01:58 PM UTC· resolved Apr 10, 2026, 07:42 AM UTC
- investigating Apr 07, 2026, 01:58 PM UTC
You may experience an issue with the calculation of real estate outside the Netherlands in Box 3 when actual return is enabled which results in an incorrect calculated actual return. The actual return for Box 3 is calculated incorrectly on the overview page if both real estate in the Netherlands and real estate outside the Netherlands are selected under benefit from savings and investments. If real estate in the Netherlands is deselected under benefit from savings and investments, the calculation on the overview page for Box 3 actual return will be correct. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Apr 10, 2026, 07:42 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor April 7, 2026 Exact Globe+ - Incomplete Creditor bank account number in SEPA payment file. 2d 19h Exact Globe+
Started Apr 07, 2026, 12:46 PM UTC· resolved Apr 10, 2026, 08:08 AM UTC
- investigating Apr 07, 2026, 12:46 PM UTC
In Exact Globe+ release 506SP5 and 505SP12, incomplete bank account numbers for creditors are included in the SEPA XML payment file. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 08, 2026, 09:34 AM UTC
The issue has been identified and a fix is being implemented. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Apr 09, 2026, 10:59 AM UTC
A fix has been implemented in Exact Globe+ 506SP5 and 505SP12 as of Thursday 9th of April 12:00 Hours CET. To apply the fix, execute the update again on Release 506SP5 or 505SP12. Our apologies for the inconvenience.
- resolved Apr 10, 2026, 08:08 AM UTC
This incident was resolved.
Major April 3, 2026 Exact Online - Invalid error for multiple users when creating API connection (NL/BE) 6d 18h Exact Online, Exact Online Premium, Exact API
Started Apr 03, 2026, 01:30 PM UTC· resolved Apr 10, 2026, 08:26 AM UTC
- investigating Apr 03, 2026, 01:30 PM UTC
You may receive the error 'Your One Exact Identity account is configured for multiple users. API Connections do not support this type of account.' when creating an API connection, even when you do not have multiple active users linked to your One Exact Identity account. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 09, 2026, 12:05 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 10, 2026, 08:26 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor April 3, 2026 Exact Online Fiscaal - The SBA widget may not be visible on the dashboard (NL) 10d 18h Exact Online Fiscaal
Started Apr 03, 2026, 12:41 PM UTC· resolved Apr 14, 2026, 07:25 AM UTC
- investigating Apr 03, 2026, 12:41 PM UTC
You may experience that the SBA widget is not visible on the dashboard. If this is the case, you can apply the following workaround. Click on the icon with 2 arrows in the top right corner of the dashboard and click on "Widgets zichtbaarheid". Here you can turn off "SBA's" and save. If you then check "SBAs" again and save, the SBA widget will be visible again. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 13, 2026, 01:00 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 14, 2026, 07:25 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor April 2, 2026 Exact Globe Payroll - Processable errors in APG pension declaration (NL) 80d 18h Exact Globe+, Exact Globe Next
Started Apr 02, 2026, 02:09 PM UTC· resolved Jun 22, 2026, 08:47 AM UTC
- investigating Apr 02, 2026, 02:09 PM UTC
Please be informed you might get processable errors (NL: verwerkbare fouten) in pension declarations sent to APG. Declarations are being accepted while indicating potential issues. These alerts are being discussed with APG and you can proceed with the submission of your pension declarations as normal. APG is reviewing these signals and, once declarations have been processed, will consult with Exact to determine whether any adjustments are necessary. In case you encounter unprocessable errors (NL: onverwerkbare fouten), do not hesitate to reach out to our support department. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 09, 2026, 03:00 PM UTC
In consultation with APG, it has been agreed that the product hours are the determining factor; however, this is currently causing discrepancies resulting in processable error messages (NL: verwerkbare fouten). We are working to correct this in the pension declaration as soon as possible. The invoices sent by APG ex officio (NL: ambsthalve nota's) concern the expected pension premiums for the first periods, which you are required to pay. This page will be updated when we release the corrected pension declaration. Subsequent submissions may result in (limited) corrections and will be settled through new invoices.
- identified Jun 09, 2026, 06:37 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 22, 2026, 08:47 AM UTC
The known errors regarding APG declarations are resolved. These errors can be corrected by creating a correction request per the first of your payroll year. This correction will take place in your next calculation and then in next declaration. Our apologies for the inconvenience.
Minor April 2, 2026 HR & Salaris Gemak - Processable errors in APG pension declaration (NL) 78d Exact HR & Salaris Gemak
Started Apr 02, 2026, 02:07 PM UTC· resolved Jun 19, 2026, 02:11 PM UTC
- investigating Apr 02, 2026, 02:07 PM UTC
Please be informed you might get processable errors (NL: verwerkbare fouten) in pension declarations sent to APG. Declarations are being accepted while indicating potential issues. These alerts are being discussed with APG and you can proceed with the submission of your pension declarations as normal. APG is reviewing these signals and, once declarations have been processed, will consult with Exact to determine whether any adjustments are necessary. In case you encounter unprocessable errors (NL: onverwerkbare fouten), do not hesitate to reach out to our support department. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 09, 2026, 03:01 PM UTC
In consultation with APG, it has been agreed that the product hours are the determining factor; however, this is currently causing discrepancies resulting in processable error messages (NL: verwerkbare fouten). We are working to correct this in the pension declaration as soon as possible. The invoices sent by APG ex officio (NL: ambsthalve nota's) concern the expected pension premiums for the first periods, which you are required to pay. This page will be updated when we release the corrected pension declaration. Subsequent submissions may result in (limited) corrections and will be settled through new invoices.
- identified May 28, 2026, 10:59 AM UTC
You may have experienced errors in your pension declaration. All known issues have now been resolved, including several specific user cases. If you have any questions or believe this may still affect you, please contact our support team. The following steps should be taken before submitting a support case. As these steps resolve our previously solved issues 1. Go to tasks > processing employee > Correct periods and agree/calculate again (NL: Taken > verwerking werknemer > periodes corrigeren en opnieuw accorderen/berekenen.) 2. Go to tasks > Declarations > Processing declarations > Select declaration > Obligated corrections > Rejected warning > Normal correction > Create a new declaration with corrections from previous periods (NL: Taken > aangiften > verwerking aangifte > aangifte selecteren > correctieverplichtingen > afgewezen/waarschuwing > normale correctie. Dan Voorlopige aangifte > vinkje bij "correcties voorgaande periodes meenemen".)
- resolved Jun 19, 2026, 02:11 PM UTC
The known errors regarding APG declarations are resolved. If you encounter issues still, make sure to follow the steps already mentioned. Our apologies for the inconvenience.
Critical April 2, 2026 Exact Online Bouw - Screens remain blanco (NL/BE) 53m Exact Online Bouw
Started Apr 02, 2026, 01:55 PM UTC· resolved Apr 02, 2026, 02:48 PM UTC
- investigating Apr 02, 2026, 01:55 PM UTC
You may experience that Exact Online Bouw is currently blanco. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Apr 02, 2026, 02:48 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor April 2, 2026 Exact Online Fiscaal - Synchronization issues with external portals (NL) 2h 30m Exact Online Fiscaal
Started Apr 02, 2026, 10:49 AM UTC· resolved Apr 02, 2026, 01:19 PM UTC
- investigating Apr 02, 2026, 10:49 AM UTC
We are currently investigating synchronization issues reported with the following portals: Pinkweb Auditcase Simplicate Hix We are investigating these issues, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Apr 02, 2026, 11:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 01:19 PM UTC
This issue has been resolved. The synchronization between Exact Online Fiscaal and the external portals is working as intended. Returns sent from Exact Online Fiscaal will be automatically resubmitted to the external portal. It may take a short while before the returns appear in the external portal. If the returns cannot be resubmitted for some reason, they will be automatically rejected and you can resend them manually. Our apologies for the inconvenience.
Minor April 2, 2026 Exact Online - Changes in layout export to PDF (Global) 4d 20h Exact Online, Exact Online Premium
Started Apr 02, 2026, 10:36 AM UTC· resolved Apr 07, 2026, 07:27 AM UTC
- investigating Apr 02, 2026, 10:36 AM UTC
Following recent updates to the PDF export layout, we are actively reviewing the following reported issues: Font size header Size filtering options Lining issues / readability We are investigating these issues, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- investigating Apr 02, 2026, 10:36 AM UTC
We are continuing to investigate this issue.
- identified Apr 03, 2026, 06:21 AM UTC
The issue has been identified and we will revert the changes made to PDF export layout.
- resolved Apr 07, 2026, 07:27 AM UTC
These changes have been reversed, and the reports are now being exported with the layout you are used to. Our apologies for the inconvenience.
Minor April 2, 2026 Exact Online Fiscaal – The calculation of annual allowance is incorrect in a provisional income tax return 2026 (NL) 1d 1h Exact Online Fiscaal
Started Apr 02, 2026, 06:35 AM UTC· resolved Apr 03, 2026, 07:48 AM UTC
- investigating Apr 02, 2026, 06:35 AM UTC
You may experience that the calculation of the annual allowance for 2026 is incorrect in a provisional income tax return 2026. In the calculation of the annual allowance at “Uitgaven voor inkomensvoorzieningen”, a different amount is used for the “AOW-Franchise” which results in an incorrect outcome. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Apr 03, 2026, 07:48 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor April 1, 2026 Exact Online Fiscaal – Incorrect calculation of the “heffingskorting” for the partner income tax return 2025 when applying actual return (NL) 7d 17h Exact Online Fiscaal
Started Apr 01, 2026, 03:21 PM UTC· resolved Apr 09, 2026, 08:36 AM UTC
- investigating Apr 01, 2026, 03:21 PM UTC
You may experience that the calculation of the “algemene heffingskorting” is incorrect for the fiscal partner if you opt for actual return. Check whether the " Specificatie maximum in aanmerking te nemen heffingskortingen" corresponds to what is applied in the tax calculation on the overview page. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Apr 09, 2026, 08:36 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
Minor April 1, 2026 Exact Online Fiscaal – Client details for individuals cannot be modified/entered without filling in the field “Dossiertemplate” (NL) 7d 18h Exact Online Fiscaal
Started Apr 01, 2026, 01:02 PM UTC· resolved Apr 09, 2026, 07:51 AM UTC
- investigating Apr 01, 2026, 01:02 PM UTC
You may experience an issue with saving client details on the client card. Client details for individuals cannot be modified or entered without filling in the field “Dossiertemplate”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 08, 2026, 08:36 AM UTC
We have identified the issue and are working on a fix.
- resolved Apr 09, 2026, 07:51 AM UTC
This issue has been resolved and it is possible to edit the client details without filling in the field "Dossiertemplate". Our apologies for the inconvenience.
Minor April 1, 2026 Exact Online Jaarrrekening - Not possible to edit text for Principles of annual accounts and Notes to the annual account in 'Jaarrekening (oud)' and 'Jaarrekening Fiscaal' (NL) 1d 19h Exact Online Jaarrekening
Started Apr 01, 2026, 12:13 PM UTC· resolved Apr 03, 2026, 07:25 AM UTC
- identified Apr 01, 2026, 12:13 PM UTC
You might experience that it is not possible to edit the text for Principles of annual accounts and Notes to the annual account in either 'Jaarrekening (oud)' and 'Jaarrekening Fiscaal'. The text field where you can edit the text is not visible after you click on the text to edit. In the 'Jaarrekening Fiscaal' this only occurs in the Notes to the annual account. This does not occur in an annual report with type 'Jaarrekening'. As a workaround you can change the text in the 'Toelichtingstemplate' when choosing a custom template. Please note that this can also change the text in other annual accounts if they use the same custom template. We have identified the issue and are working on implementing a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Apr 03, 2026, 07:25 AM UTC
This issue has been resolved. Our apologies for the inconvenience.