Exact incident
Exact Online Fiscaal – Client details for individuals cannot be modified/entered without filling in the field “Dossiertemplate” (NL)
Resolved after 7 days 18 hours, affecting Exact Online Fiscaal, on April 1, 2026.
This issue has been resolved and it is possible to edit the client details without filling in the field "Dossiertemplate". Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Apr 01, 2026, 01:02 PM UTC
You may experience an issue with saving client details on the client card. Client details for individuals cannot be modified or entered without filling in the field “Dossiertemplate”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 08, 2026, 08:36 AM UTC
We have identified the issue and are working on a fix.
- resolved Apr 09, 2026, 07:51 AM UTC
This issue has been resolved and it is possible to edit the client details without filling in the field "Dossiertemplate". Our apologies for the inconvenience.
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