Exact incident
Exact Online Fiscaal – The mobile app “Fiscaal Gemak” gives an error message if the phone is running on older operating system (NL)
Resolved after 5 hours 51 minutes, affecting Exact Online Fiscaal, on April 14, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Apr 14, 2026, 09:28 AM UTC
You may receive an error message when opening the "Fiscaal Gemak" mobile app. This is caused by an older operating system on your phone. The error message you receive is: “Kan geen verbinding maken met Fiscaal Gemak. Probeer het later opnieuw”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 14, 2026, 11:59 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 14, 2026, 03:19 PM UTC
This issue has been resolved. Our apologies for the inconvenience.
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