Exact incident
Exact Globe+ - Incomplete Creditor bank account number in SEPA payment file.
Resolved after 2 days 19 hours, affecting Exact Globe+, on April 7, 2026.
A fix has been implemented in Exact Globe+ 506SP5 and 505SP12 as of Thursday 9th of April 12:00 Hours CET. To apply the fix, execute the update again on Release 506SP5 or 505SP12. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Apr 07, 2026, 12:46 PM UTC
In Exact Globe+ release 506SP5 and 505SP12, incomplete bank account numbers for creditors are included in the SEPA XML payment file. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 08, 2026, 09:34 AM UTC
The issue has been identified and a fix is being implemented. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Apr 09, 2026, 10:59 AM UTC
A fix has been implemented in Exact Globe+ 506SP5 and 505SP12 as of Thursday 9th of April 12:00 Hours CET. To apply the fix, execute the update again on Release 506SP5 or 505SP12. Our apologies for the inconvenience.
- resolved Apr 10, 2026, 08:08 AM UTC
This incident was resolved.
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