Exact incident
Exact Online Premium - Payment batches not generated or matched (NL)
Resolved after 2 days 4 hours, affecting Exact Online Premium, on April 13, 2026.
We have implemented a fix and we are monitoring the results. Payment batches generated from April 14th 08:00 CEST onwards will be created correctly. The imported bank statements for these payment batches will be matched based on batch reference again.
Affected components
Update timeline
- investigating Apr 13, 2026, 07:37 AM UTC
You may experience an issue where batch payment files are created, but no payment batches are generated, despite batch payments being enabled. As a result, imported bank statements are not automatically matched. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- monitoring Apr 14, 2026, 09:55 AM UTC
We have implemented a fix and we are monitoring the results. Payment batches generated from April 14th 08:00 CEST onwards will be created correctly. The imported bank statements for these payment batches will be matched based on batch reference again.
- resolved Apr 15, 2026, 11:59 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
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