Exact incident
Exact Online - ‘Save + Create entry’ may redirect to home screen (Global)
Resolved after 15 hours, affecting Exact Online and Exact Online Premium, on April 12, 2026.
The issue has been resolved. Clicking 'Save + Create entry' is working as intended again. Our apologies for the inconvenience.
Affected components
Update timeline
- investigating Apr 12, 2026, 03:05 PM UTC
When uploading a document, clicking ‘Save + Create entry’ redirects you to the Exact Online home screen. Please note that the document is saved after clicking this button. As a temporary solution, open the document via [Document icon > Overview documents] and then click ‘New: Entry’. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Apr 13, 2026, 06:06 AM UTC
The issue has been resolved. Clicking 'Save + Create entry' is working as intended again. Our apologies for the inconvenience.
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