Exact incident

Exact Online - Changes in layout export to PDF (Global)

Resolved after 4 days 20 hours, affecting Exact Online and Exact Online Premium, on April 2, 2026.

resolved Apr 07, 2026, 07:27 AM UTC

These changes have been reversed, and the reports are now being exported with the layout you are used to. Our apologies for the inconvenience.

Started
Apr 02, 2026, 10:36 AM UTC
Resolved
Apr 07, 2026, 07:27 AM UTC
Duration
4d 20h
Detected by Pingoru
Apr 02, 2026, 10:36 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Apr 02, 2026, 10:36 AM UTC

    Following recent updates to the PDF export layout, we are actively reviewing the following reported issues: Font size header Size filtering options Lining issues / readability We are investigating these issues, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. investigating Apr 02, 2026, 10:36 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 03, 2026, 06:21 AM UTC

    The issue has been identified and we will revert the changes made to PDF export layout.

  4. resolved Apr 07, 2026, 07:27 AM UTC

    These changes have been reversed, and the reports are now being exported with the layout you are used to. Our apologies for the inconvenience.

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