Exact incident
Exact Online - Invalid error for multiple users when creating API connection (NL/BE)
Resolved after 6 days 18 hours, affecting Exact Online and Exact Online Premium and 1 more, on April 3, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Apr 03, 2026, 01:30 PM UTC
You may receive the error 'Your One Exact Identity account is configured for multiple users. API Connections do not support this type of account.' when creating an API connection, even when you do not have multiple active users linked to your One Exact Identity account. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- identified Apr 09, 2026, 12:05 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 10, 2026, 08:26 AM UTC
This issue has been resolved. Our apologies for the inconvenience.
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