CartonCloud Outage History
CartonCloud is up right nowPingoru has recorded 49 incidents for CartonCloud: 8 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 5 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 509 (0%) |
Incidents, newest first
Minor September 15, 2026 Performance Issue Mobile & Web 56m Web Application Portal / APIs (Asia Pacific), Mobile Applications
Started Sep 15, 2026, 01:43 AM UTC· resolved Sep 15, 2026, 02:39 AM UTC
- identified Sep 15, 2026, 01:43 AM UTC
We're currently investigating a performance issue impacting the CartonCloud applications. Our team is actively working to resolve this issue. Further updates will be provided through this banner.
- monitoring Sep 15, 2026, 01:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2026, 02:39 AM UTC
The performance issue affecting our Mobile & Web applications has now been resolved.
Minor September 14, 2026 Web & Mobile Application 34m Web Application Portal / APIs (Asia Pacific), Mobile Applications
Started Sep 14, 2026, 06:42 AM UTC· resolved Sep 14, 2026, 07:16 AM UTC
- investigating Sep 14, 2026, 06:42 AM UTC
We're currently investigating an issue impacting the CartonCloud Mobile & Web application. Our team is actively working on identifying and resolving this issue. Further updates will be provided through this banner.
- identified Sep 14, 2026, 06:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 14, 2026, 07:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 07:16 AM UTC
This incident has been resolved.
Major August 24, 2026 Consignment Page Access Issue 2h 2m Web Application Portal / APIs (Asia Pacific), Web Application Portal / APIs (Americas)
Started Aug 24, 2026, 08:55 PM UTC· resolved Aug 24, 2026, 10:57 PM UTC
- investigating Aug 24, 2026, 08:55 PM UTC
We're currently investigating an issue with the Consignment page. We'll update this banner once resolved. Thanks for your patience.
- identified Aug 24, 2026, 09:21 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 24, 2026, 09:30 PM UTC
We're currently investigating an issue with accessing Consignment Items. We'll update this banner once resolved. Thanks for your patience.
- monitoring Aug 24, 2026, 09:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2026, 10:57 PM UTC
This incident has been resolved.
Minor June 18, 2026 Bad Request Error on Post from CartonCloud to Starshipit API 1h 16m Other Integration Platforms
Started Jun 18, 2026, 03:42 AM UTC· resolved Jun 18, 2026, 04:59 AM UTC
- investigating Jun 18, 2026, 03:42 AM UTC
We are aware of an issue causing Response Bad Request errors when posting from CartonCloud to Starshipit's API. We're investigating and will update further through this banner.
- resolved Jun 18, 2026, 04:59 AM UTC
This incident has been resolved.
Critical April 27, 2026 Investigating outage 4h 50m Web Application Portal / APIs (Asia Pacific)
Started Apr 27, 2026, 10:37 PM UTC· resolved Apr 28, 2026, 03:28 AM UTC
- investigating Apr 27, 2026, 10:37 PM UTC
We’re currently investigating an issue affecting access to the CartonCloud app. Some users may be unable to log in or use key features. Our team is working to restore service as quickly as possible. We’ll provide an update shortly.
- investigating Apr 27, 2026, 10:42 PM UTC
We’re currently investigating an issue affecting access to the CartonCloud app. Users may be unable to log in or use key features. Our team is working to restore service as quickly as possible. We’ll provide an update as soon as possible through this banner.
- investigating Apr 27, 2026, 11:36 PM UTC
We’re continuing to investigate the issue, and remediation efforts are underway. We’ll provide updates through this banner as soon as possible. Users may experience intermittent access to the system, but performance may remain unstable.
- investigating Apr 28, 2026, 12:26 AM UTC
We’re continuing to investigate the issue, with no change in status at this time. We’ll provide updates through this banner as soon as more information becomes available. Users may experience intermittent access to the system, but performance remains unstable for now. We apologise for the inconvenience caused.
- monitoring Apr 28, 2026, 01:17 AM UTC
We've deployed a mitigation and are closely monitoring. Users can now access the system and perform operations. However, we expect some issues to continue and are monitoring closely. We will continue to provide updates through this banner
- monitoring Apr 28, 2026, 02:09 AM UTC
The mitigation has been successful and the system now appears stable. Users are able to access the system and perform operations as normal. Any Self Managed integration executions which failed are currently being replayed by our team. Any other queued integration executions should have been processed as normal during the outage. We are still continuing to monitor closely and will update further if anything changes. We appreciate your patience during this outage.
- resolved Apr 28, 2026, 03:28 AM UTC
This incident has been resolved.
Minor March 17, 2026 Issues uploading invoices to MYOB 4h 16m Other Integration Platforms
Started Mar 17, 2026, 10:29 PM UTC· resolved Mar 18, 2026, 02:46 AM UTC
- investigating Mar 17, 2026, 10:29 PM UTC
We’re aware of an issue causing errors when uploading invoices to MYOB. Our team is actively investigating the cause in collaboration with MYOB support. We’ll continue to provide updates here as more information becomes available.
- identified Mar 18, 2026, 12:07 AM UTC
We have identified the issue and are working toward a fix. We will provide further updates through this banner.
- monitoring Mar 18, 2026, 02:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 02:46 AM UTC
This incident has been resolved.
Minor February 5, 2026 Consignment items not creating on Consignments being generated from Sale Orders 4h 47m Consignment Processing
Started Feb 05, 2026, 04:38 AM UTC· resolved Feb 05, 2026, 09:25 AM UTC
- identified Feb 05, 2026, 04:38 AM UTC
We are aware of an issue affecting some customers where Consignment items are not being created on Consignments which are generated from Sale Orders. We have identified the issue and are working toward a fix.
- monitoring Feb 05, 2026, 04:54 AM UTC
A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from the Sale Order > Consignment tab. We apologise for the inconvenience caused.
- monitoring Feb 05, 2026, 05:12 AM UTC
A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from the Sale Order > Consignment tab. We apologise for the inconvenience caused.
- monitoring Feb 05, 2026, 05:14 AM UTC
A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from within the Sale Order > Consignments tab. We apologise for the inconvenience caused.
- resolved Feb 05, 2026, 09:25 AM UTC
This incident has been resolved.
Major November 18, 2025 Issues with direct printing via Printnode 11m Label Printing
Started Nov 18, 2025, 07:41 AM UTC· resolved Nov 18, 2025, 07:53 AM UTC
- investigating Nov 18, 2025, 07:41 AM UTC
We are aware of an outage with our third-party printing provider Printnode that is impacting direct printing of labels and documents. Please download the print job until the issue is resolved. Further updates will be provided through this banner as they come to hand.
- investigating Nov 18, 2025, 07:43 AM UTC
We are continuing to investigate this issue.
- identified Nov 18, 2025, 07:43 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 18, 2025, 07:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 07:53 AM UTC
This incident has been resolved.
Minor October 20, 2025 Issues with degraded performance due to an AWS Outage. 7h 29m Web Application Portal / APIs (Asia Pacific), Web Application Portal / APIs (Americas)
Started Oct 20, 2025, 04:18 PM UTC· resolved Oct 20, 2025, 11:47 PM UTC
- investigating Oct 20, 2025, 04:18 PM UTC
We are are aware of an issue that is causing degraded performance due to an AWS Outage. Further updates will be provided through this banner.
- identified Oct 20, 2025, 04:19 PM UTC
The issue has been identified.
- identified Oct 20, 2025, 04:58 PM UTC
We’re currently experiencing an issue with the Dashboard page not loading correctly after login due to the AWS Outage, as well as degraded site performance. Quick Fix: You can still access your account by updating your browser address to another page — for example: https://app.cartoncloud.com/[youraccount]/SaleOrders From there, you’ll be able to navigate through the system as usual. Our team is working to resolve this as soon as possible — thank you for your patience!
- monitoring Oct 20, 2025, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 11:47 PM UTC
This incident has been resolved.
Minor October 15, 2025 Web Performance Issues 5h 13m Web Application Portal / APIs (Asia Pacific)
Started Oct 15, 2025, 01:27 AM UTC· resolved Oct 15, 2025, 06:41 AM UTC
- investigating Oct 15, 2025, 01:27 AM UTC
We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.
- monitoring Oct 15, 2025, 02:09 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 15, 2025, 02:17 AM UTC
The issue has been identified and a fix is being implemented.
- investigating Oct 15, 2025, 02:19 AM UTC
We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.
- monitoring Oct 15, 2025, 04:59 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 15, 2025, 05:13 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 15, 2025, 05:14 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 15, 2025, 06:41 AM UTC
This incident has been resolved.
Major October 3, 2025 Label Printing Connectivity Issue 3h 42m Label Printing
Started Oct 03, 2025, 12:54 AM UTC· resolved Oct 03, 2025, 04:36 AM UTC
- investigating Oct 03, 2025, 12:54 AM UTC
We are aware of a printing issue with the PrintNode service, which may cause delays or connection errors when printing labels. You can monitor updates here: https://www.printnode.com/en/status. Further updates will also be provided through this banner.
- investigating Oct 03, 2025, 01:57 AM UTC
We are aware of a printing issue with the PrintNode service, which may cause delays or connection errors when printing labels. You can monitor updates here: https://www.printnode.com/en/status. Some print jobs are being received successfully, so we suggest continuing to attempt printing or using the PDF print functionality instead. Further updates will be provided through this banner.
- monitoring Oct 03, 2025, 04:08 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Oct 03, 2025, 04:36 AM UTC
This incident has been resolved.
Minor October 2, 2025 Web Application Internal Server Errors 41m Web Application Portal / APIs (Asia Pacific), Web Application Portal / APIs (Americas)
Started Oct 02, 2025, 06:14 AM UTC· resolved Oct 02, 2025, 06:55 AM UTC
- identified Oct 02, 2025, 06:14 AM UTC
We’re aware that some users are encountering Internal Server Errors. A fix is in progress, and further updates will be provided through this banner.
- identified Oct 02, 2025, 06:41 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Oct 02, 2025, 06:55 AM UTC
This incident has been resolved.
Minor September 8, 2025 Mobile app Packed Items screen appearing unexpectedly 2h 50m Mobile Applications
Started Sep 08, 2025, 12:54 AM UTC· resolved Sep 08, 2025, 03:45 AM UTC
- identified Sep 08, 2025, 12:54 AM UTC
We are aware of an issue where the Packed Items screen is unexpectedly appearing in the mobile app for some users. Affected users can dismiss this screen by pressing Close, and normal account functionality is not impacted. Our team is working on a fix, and updates will be shared here as they become available.
- monitoring Sep 08, 2025, 03:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2025, 03:45 AM UTC
This incident has been resolved.
Major July 15, 2025 MYOB API Disruption affecting CartonCloud customers 38m Other Integration Platforms
Started Jul 15, 2025, 11:27 PM UTC· resolved Jul 16, 2025, 12:05 AM UTC
- identified Jul 15, 2025, 11:27 PM UTC
We are aware of a current disruption to MYOB’s API that is affecting CartonCloud customers connected to a MYOB Accounting connector. We are monitoring MYOB’s statuspage for progress toward a resolution https://status.myob.com/ We will provide further updates through this banner.
- monitoring Jul 15, 2025, 11:36 PM UTC
The MYOB issue appears to be resolved but we are monitoring the results.
- monitoring Jul 15, 2025, 11:36 PM UTC
The MYOB issue appears to be resolved but we are monitoring the results.
- resolved Jul 16, 2025, 12:05 AM UTC
This incident has been resolved.
Major June 12, 2025 Web Application Outage 51m Web Application Portal / APIs (Asia Pacific), Web Application Portal / APIs (Americas), Mobile Applications, Authentication and User Management
Started Jun 12, 2025, 06:29 PM UTC· resolved Jun 12, 2025, 07:20 PM UTC
- investigating Jun 12, 2025, 06:29 PM UTC
We're currently investigating an outage impacting the CartonCloud login/authentication. Our team is actively working on identifying and resolving this issue. Further updates will be provided through this banner.
- investigating Jun 12, 2025, 06:37 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 06:39 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 06:58 PM UTC
The issue has been identified. The cause is an issue with Carton Clouds Identity Provider. Further updates will be provided through this banner.
- investigating Jun 12, 2025, 07:00 PM UTC
The issue has been identified. The cause is an issue with CartonClouds Identity Provider. Further updates will be provided through this banner.
- monitoring Jun 12, 2025, 07:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 12, 2025, 07:05 PM UTC
The issue has been identified. The cause is an issue with Cartoncloud's Identity Provider. We are continuing to monitor.
- resolved Jun 12, 2025, 07:20 PM UTC
This incident has been resolved.
Minor May 30, 2025 Automatic Invoice Generation Issue 12h 33m Charging and Invoicing
Started May 30, 2025, 12:27 AM UTC· resolved May 30, 2025, 01:01 PM UTC
- investigating May 30, 2025, 12:27 AM UTC
We're currently investigating an issue with automatically generated invoices which ran overnight. We will reach out to impacted tenants once the investigation has been finalised and provide further updates.
- identified May 30, 2025, 04:46 AM UTC
We have identified the issue and notified impacted tenants. We are currently implementing a fix and will provide a further update once resolved.
- resolved May 30, 2025, 01:01 PM UTC
This incident has been resolved.
Major April 17, 2025 We are aware of an issue with connections between Zapier and CartonCloud. We are investigating the issue and will provide further updates through this banner. 2h 23m Zapier
Started Apr 17, 2025, 09:17 PM UTC· resolved Apr 17, 2025, 11:40 PM UTC
- investigating Apr 17, 2025, 09:17 PM UTC
We are currently investigating this issue.
- identified Apr 17, 2025, 10:05 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 17, 2025, 11:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2025, 11:40 PM UTC
This incident has been resolved.
Critical April 2, 2025 Shopify Outage 2h 7m Shopify
Started Apr 02, 2025, 03:11 AM UTC· resolved Apr 02, 2025, 05:19 AM UTC
- monitoring Apr 02, 2025, 03:11 AM UTC
Shopify is currently experiencing an unplanned outage, we are monitoring and will provide updates as they come to hand
- monitoring Apr 02, 2025, 05:11 AM UTC
Shopify components are now fully operational
- resolved Apr 02, 2025, 05:19 AM UTC
This incident has been resolved.
Major March 31, 2025 Login issues and Errors when loading screens in the application 41m Web Application Portal / APIs (Asia Pacific), Mobile Applications
Started Mar 31, 2025, 11:11 PM UTC· resolved Mar 31, 2025, 11:52 PM UTC
- investigating Mar 31, 2025, 11:11 PM UTC
We are aware of an issue with users being unable to login or being unable to load certain screens in the application. We are investigating the issue and will provide further updates through this banner.
- identified Mar 31, 2025, 11:32 PM UTC
We have identified the likely cause of the issue and are working toward a fix. We will communicate further updates through this banner.
- monitoring Mar 31, 2025, 11:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2025, 11:52 PM UTC
This incident has been resolved.
Major March 15, 2025 Zapier Integrations 2h 15m Web Application Portal / APIs (Asia Pacific), Zapier
Started Mar 15, 2025, 10:22 PM UTC· resolved Mar 16, 2025, 12:37 AM UTC
- investigating Mar 15, 2025, 10:22 PM UTC
We are aware of an issue with connections between Zapier and CartonCloud. We are investigating the issue and will provide further updates through this banner.
- identified Mar 15, 2025, 11:00 PM UTC
We have identified the issue and are working toward a fix.
- monitoring Mar 16, 2025, 12:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2025, 12:37 AM UTC
This incident has been resolved.
Major March 2, 2025 Partial Outage - Consignments 2h 33m Web Application Portal / APIs (Asia Pacific)
Started Mar 02, 2025, 07:28 PM UTC· resolved Mar 02, 2025, 10:02 PM UTC
- investigating Mar 02, 2025, 07:28 PM UTC
Our team are investigating issues with Editing and Rating Consignments.
- monitoring Mar 02, 2025, 08:43 PM UTC
A fix has been applied and we are monitoring.
- resolved Mar 02, 2025, 10:02 PM UTC
This incident has been resolved.
Minor February 27, 2025 Customer Role users failing to Generate Consignments from Sale Orders 1h 53m Web Application Portal / APIs (Asia Pacific), Sales Order Processing
Started Feb 27, 2025, 01:33 AM UTC· resolved Feb 27, 2025, 03:27 AM UTC
- investigating Feb 27, 2025, 01:33 AM UTC
We are aware of an issue where Consignments are not automatically Generating from Sale Orders when created by Customer Role users. We are investigating and will provide further updates through this banner.
- identified Feb 27, 2025, 01:42 AM UTC
The Consignment Generation issue has been identified and we are working toward a fix.
- monitoring Feb 27, 2025, 02:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2025, 03:27 AM UTC
This incident has been resolved.
Major February 11, 2025 Shopify Self Managed Integration Order Creation and Fulfilment Issues 2h 41m Self-Managed Integrations
Started Feb 11, 2025, 12:48 AM UTC· resolved Feb 11, 2025, 03:29 AM UTC
- investigating Feb 11, 2025, 12:48 AM UTC
We are aware of issues with the Self Managed Shopify Integration affecting Order Creation and Fulfilment. We are investigating and will provide further updates through this banner.
- identified Feb 11, 2025, 01:27 AM UTC
We have identified the issue and are working toward a fix. The issue relates only to Self-Managed Shopify Integration instances where the Require Payment Prior to Sale Order Creation checkbox is Disabled. We will provide further updates through this banner.
- monitoring Feb 11, 2025, 02:06 AM UTC
A fix has been implemented for the Shopify Self Managed Integration issue and we are monitoring the results.
- resolved Feb 11, 2025, 03:29 AM UTC
This incident has been resolved.
Minor November 14, 2024 Mobile and Web App Performance Issues 2h 20m Web Application Portal / APIs (Asia Pacific), Mobile Applications
Started Nov 14, 2024, 07:07 AM UTC· resolved Nov 14, 2024, 09:28 AM UTC
- investigating Nov 14, 2024, 07:07 AM UTC
We are aware of issues with the speed and performance of the web and mobile applications. Users may experience slow load times. We are investigating and will provide further updates through this banner.
- monitoring Nov 14, 2024, 07:19 AM UTC
A fix has been implemented for the issues with the speed and performance of the web and mobile applications. We are monitoring the results.
- resolved Nov 14, 2024, 09:28 AM UTC
This incident has been resolved.
Minor November 11, 2024 Issue accessing the CartonCloud website 38m Web Application Portal / APIs (Asia Pacific)
Started Nov 11, 2024, 02:41 AM UTC· resolved Nov 11, 2024, 03:20 AM UTC
- investigating Nov 11, 2024, 02:41 AM UTC
We are aware of a 502 Error which is stopping users from accessing the CartonCloud website. Users can still access the CartonCloud Application by visiting the URL app.cartoncloud.com
- investigating Nov 11, 2024, 02:42 AM UTC
We are aware of a 502 Error which is stopping users from accessing the CartonCloud website. Users can still access the CartonCloud Application by visiting the URL app.cartoncloud.com
- monitoring Nov 11, 2024, 03:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2024, 03:20 AM UTC
This incident has been resolved.