CartonCloud incident

Web Performance Issues

Resolved after 5 hours 13 minutes, affecting Web Application Portal / APIs (Asia Pacific), on October 15, 2025.

monitoring Oct 15, 2025, 05:14 AM UTC

We are continuing to monitor for any further issues.

Started
Oct 15, 2025, 01:27 AM UTC
Resolved
Oct 15, 2025, 06:41 AM UTC
Duration
5h 13m
Detected by Pingoru
Oct 15, 2025, 01:27 AM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)

Update timeline

  1. investigating Oct 15, 2025, 01:27 AM UTC

    We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.

  2. monitoring Oct 15, 2025, 02:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Oct 15, 2025, 02:17 AM UTC

    The issue has been identified and a fix is being implemented.

  4. investigating Oct 15, 2025, 02:19 AM UTC

    We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.

  5. monitoring Oct 15, 2025, 04:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Oct 15, 2025, 05:13 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Oct 15, 2025, 05:14 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Oct 15, 2025, 06:41 AM UTC

    This incident has been resolved.

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