CartonCloud incident

Shopify Self Managed Integration Order Creation and Fulfilment Issues

Resolved after 2 hours 41 minutes, affecting Self-Managed Integrations, on February 11, 2025.

monitoring Feb 11, 2025, 02:06 AM UTC

A fix has been implemented for the Shopify Self Managed Integration issue and we are monitoring the results.

Affected components

Self-Managed Integrations

investigating Feb 11, 2025, 12:48 AM UTC

We are aware of issues with the Self Managed Shopify Integration affecting Order Creation and Fulfilment. We are investigating and will provide further updates through this banner.
identified Feb 11, 2025, 01:27 AM UTC

We have identified the issue and are working toward a fix. The issue relates only to Self-Managed Shopify Integration instances where the Require Payment Prior to Sale Order Creation checkbox is Disabled. We will provide further updates through this banner.
monitoring Feb 11, 2025, 02:06 AM UTC

A fix has been implemented for the Shopify Self Managed Integration issue and we are monitoring the results.
resolved Feb 11, 2025, 03:29 AM UTC

This incident has been resolved.

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.