CartonCloud incident

Issue accessing the CartonCloud website

Resolved after 38 minutes, affecting Web Application Portal / APIs (Asia Pacific), on November 11, 2024.

monitoring Nov 11, 2024, 03:19 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 11, 2024, 02:41 AM UTC
Resolved
Nov 11, 2024, 03:20 AM UTC
Duration
38m
Detected by Pingoru
Nov 11, 2024, 02:41 AM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)

Update timeline

  1. investigating Nov 11, 2024, 02:41 AM UTC

    We are aware of a 502 Error which is stopping users from accessing the CartonCloud website. Users can still access the CartonCloud Application by visiting the URL app.cartoncloud.com

  2. investigating Nov 11, 2024, 02:42 AM UTC

    We are aware of a 502 Error which is stopping users from accessing the CartonCloud website. Users can still access the CartonCloud Application by visiting the URL app.cartoncloud.com

  3. monitoring Nov 11, 2024, 03:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2024, 03:20 AM UTC

    This incident has been resolved.

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