CartonCloud incident

Mobile and Web App Performance Issues

Resolved after 2 hours 20 minutes, affecting Web Application Portal / APIs (Asia Pacific) and Mobile Applications, on November 14, 2024.

monitoring Nov 14, 2024, 07:19 AM UTC

A fix has been implemented for the issues with the speed and performance of the web and mobile applications. We are monitoring the results.

Started
Nov 14, 2024, 07:07 AM UTC
Resolved
Nov 14, 2024, 09:28 AM UTC
Duration
2h 20m
Detected by Pingoru
Nov 14, 2024, 07:07 AM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)Mobile Applications

Update timeline

  1. investigating Nov 14, 2024, 07:07 AM UTC

    We are aware of issues with the speed and performance of the web and mobile applications. Users may experience slow load times. We are investigating and will provide further updates through this banner.

  2. monitoring Nov 14, 2024, 07:19 AM UTC

    A fix has been implemented for the issues with the speed and performance of the web and mobile applications. We are monitoring the results.

  3. resolved Nov 14, 2024, 09:28 AM UTC

    This incident has been resolved.

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