Resolved after 51 minutes, affecting Web Application Portal / APIs (Asia Pacific) and Web Application Portal / APIs (Americas) and 1 more, on June 12, 2025.
The issue has been identified. The cause is an issue with Cartoncloud's Identity Provider. We are continuing to monitor.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:29 PM UTC
We're currently investigating an outage impacting the CartonCloud login/authentication. Our team is actively working on identifying and resolving this issue. Further updates will be provided through this banner.
- investigating Jun 12, 2025, 06:37 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 06:39 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 06:58 PM UTC
The issue has been identified. The cause is an issue with Carton Clouds Identity Provider. Further updates will be provided through this banner.
- investigating Jun 12, 2025, 07:00 PM UTC
The issue has been identified. The cause is an issue with CartonClouds Identity Provider. Further updates will be provided through this banner.
- monitoring Jun 12, 2025, 07:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 12, 2025, 07:05 PM UTC
The issue has been identified. The cause is an issue with Cartoncloud's Identity Provider. We are continuing to monitor.
- resolved Jun 12, 2025, 07:20 PM UTC
This incident has been resolved.
Your product runs on more than CartonCloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services