CartonCloud incident
Issues with degraded performance due to an AWS Outage.
Resolved after 7 hours 29 minutes, affecting Web Application Portal / APIs (Asia Pacific) and Web Application Portal / APIs (Americas), on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:18 PM UTC
We are are aware of an issue that is causing degraded performance due to an AWS Outage. Further updates will be provided through this banner.
- identified Oct 20, 2025, 04:19 PM UTC
The issue has been identified.
- identified Oct 20, 2025, 04:58 PM UTC
We’re currently experiencing an issue with the Dashboard page not loading correctly after login due to the AWS Outage, as well as degraded site performance. Quick Fix: You can still access your account by updating your browser address to another page — for example: https://app.cartoncloud.com/[youraccount]/SaleOrders From there, you’ll be able to navigate through the system as usual. Our team is working to resolve this as soon as possible — thank you for your patience!
- monitoring Oct 20, 2025, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 11:47 PM UTC
This incident has been resolved.
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Amazon Web Services