Accurx Outage History

Started Oct 13, 2026, 11:22 AM UTC· resolved Oct 13, 2026, 11:46 AM UTC

1. investigating Oct 13, 2026, 11:22 AM UTC

   We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly.

2. resolved Oct 13, 2026, 11:46 AM UTC

   Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Started Oct 07, 2026, 02:38 PM UTC· resolved Oct 09, 2026, 10:49 AM UTC

1. investigating Oct 07, 2026, 02:38 PM UTC

   We've received some reports of a recent issue where users may see a blank white screen when composing a message. We're currently investigating this and will provide an update shortly.

2. resolved Oct 09, 2026, 10:49 AM UTC

   Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Started Oct 06, 2026, 05:39 PM UTC· resolved Oct 06, 2026, 06:20 PM UTC

1. investigating Oct 06, 2026, 05:39 PM UTC

   We're currently aware of an issue affecting Accurx Scribe where the Scribe screen may get stuck on a persistent spinning wheel. We're investigating this now and will provide an update shortly.

2. resolved Oct 06, 2026, 06:20 PM UTC

   Thank you for your patience, and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems with Scribe, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Started Oct 03, 2026, 09:46 AM UTC· resolved Oct 03, 2026, 10:14 AM UTC

1. investigating Oct 03, 2026, 09:46 AM UTC

   We've received reports of a recent issue affecting both Accurx Web and Accurx Desktop (Toolbar) users, who may see that the Video consultation button is greyed out. We're currently investigating this and will provide an update shortly.

2. resolved Oct 03, 2026, 10:14 AM UTC

   We've resolved this issue. The Video consultation option is only disabled when a message schedule is already applied. Once the schedule is removed (i.e., you use the Send Now option), the ability to click the Video consultation button appears again.

Read the full incident report →

Started Oct 01, 2026, 09:28 AM UTC· resolved Oct 01, 2026, 09:31 AM UTC

1. investigating Oct 01, 2026, 09:28 AM UTC

   We've received some reports of a recent issue where users are seeing an 'authentication failed' error message when accessing Scribe. We're currently investigating this and will provide an update shortly.

2. resolved Oct 01, 2026, 09:31 AM UTC

   Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Started Sep 29, 2026, 03:50 PM UTC· resolved Sep 29, 2026, 04:46 PM UTC

1. investigating Sep 29, 2026, 03:50 PM UTC

   We've received reports of an issue affecting Accurx Scribe, where some users may be unable to access their recent consultations because the side panel is not displaying. We're currently investigating and will provide an update shortly.

2. resolved Sep 29, 2026, 04:46 PM UTC

   This issue is now resolved. What you need to do: If you have Scribe open, please refresh your page. You'll then be able to see your previous consultations as normal. We're sorry for the disruption to your afternoon.

Read the full incident report →

Started Sep 29, 2026, 12:11 PM UTC· resolved Sep 29, 2026, 12:25 PM UTC

1. monitoring Sep 29, 2026, 12:11 PM UTC

   The issue affecting Accurx for EMIS Web practices has been fixed, and Accurx is working as normal. Impact & Cause Between approximately 10:50 and 12:15 BST today, some EMIS Web practices experienced errors or delays when composing messages or working with attachments in Accurx. This was caused by a service issue at EMIS, which they have acknowledged. Monitoring & Next Steps The errors have now stopped. We are monitoring closely to make sure the service stays stable.

2. resolved Sep 29, 2026, 12:25 PM UTC

   The issue affecting Accurx for EMIS Web practices has been resolved. We are sorry for the disruption.

Read the full incident report →

Started Sep 29, 2026, 11:01 AM UTC· resolved Sep 29, 2026, 04:42 PM UTC

1. investigating Sep 29, 2026, 11:01 AM UTC

   We are currently addressing a service degradation issue affecting Accurx for practices using EMIS Web. Impacted Functionality • EMIS Attachments: Attachments from EMIS may fail to load or attach to outgoing messages. • Performance & Latency: Accurx may take longer than usual to open, send messages, or time out. Details & Current Status We have identified the root cause as a connectivity problem between Accurx and EMIS. Our technical team is working directly with EMIS engineering to resolve the issue as quickly as possible.

2. resolved Sep 29, 2026, 04:42 PM UTC

   The issue affecting Accurx for EMIS Web practices has been fixed, and Accurx is working as normal. Impact & Cause Between approximately 10:50 and 12:15 BST today, some EMIS Web practices experienced errors or delays when composing messages or working with attachments in Accurx. This was caused by a service issue at EMIS, which they have acknowledged.

Read the full incident report →

Started Sep 29, 2026, 09:15 AM UTC· resolved Sep 29, 2026, 10:33 AM UTC

1. investigating Sep 29, 2026, 09:15 AM UTC

   We've received reports of a recent issue affecting Accurx Scribe. Some users may see an authentication failed error message. We're currently investigating this and will provide an update shortly

2. monitoring Sep 29, 2026, 10:18 AM UTC

   The authentication issue affecting Accurx Scribe has largely been resolved. We are continuing to monitor the service while we work with our integration partner to confirm full stability.

3. resolved Sep 29, 2026, 10:33 AM UTC

   The authentication issue affecting Accurx Scribe has been resolved. Our integration partner reverted the change that caused the disruption, and authentication error rates have returned to normal. We're very sorry to any users impacted this morning.

Read the full incident report →

Started Sep 25, 2026, 07:32 AM UTC· resolved Sep 25, 2026, 07:23 PM UTC

1. investigating Sep 25, 2026, 07:32 AM UTC

   We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly.

2. resolved Sep 25, 2026, 07:23 PM UTC

   Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Started Sep 17, 2026, 09:14 AM UTC· resolved Sep 18, 2026, 02:29 PM UTC

1. investigating Sep 17, 2026, 09:14 AM UTC

   We have identified a minor uptick in delivery rejections for SMS messages sent through BT gateways. • Impact: Minor. The vast majority of messages continue to deliver successfully, and overall delivery success rates remain within normal operational ranges. • Provider Action: The issue has been formally escalated to BT's technical engineering team for investigation and resolution. • Next Steps: We are actively monitoring delivery performance and will post updates as new information becomes available.

2. monitoring Sep 17, 2026, 03:57 PM UTC

   Update: We are continuing to work closely with our upstream provider to resolve intermittent delivery rejections affecting a small subset of practices. Key Information: • Limited Scope: We have confirmed that user impact is significantly lower than initially anticipated. The vast majority of practices are operating normally. • Provider Escalation: We are actively collaborating with the carrier to confirm the root cause and ensure full resolution. We are continuing to monitor message performance closely.

3. resolved Sep 18, 2026, 02:29 PM UTC

   BT have now confirmed that the issue on their side has been fully resolved. SMS delivery through custom BT gateways is back to normal, and we've seen no further message rejections. We're sorry for any inconvenience or disruption this may have caused.

Read the full incident report →

Started Sep 09, 2026, 03:11 PM UTC· resolved Sep 10, 2026, 05:33 PM UTC

1. investigating Sep 09, 2026, 03:11 PM UTC

   We're aware that practices in Northern Ireland accessing Accurx via VDI (Virtual Desktop Integration) may be experiencing issues. This follows an update released by the BSO (Business Services Organisation) last night. We're working directly with the BSO to resolve this as quickly as possible. In the meantime, affected users can access Accurx via Accurx Web "Accurx Web": http://web.accurx.com as a fallback, which is unaffected by this issue. We'll post updates here as we have them.

2. resolved Sep 10, 2026, 05:33 PM UTC

   Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Started Sep 04, 2026, 10:36 AM UTC· resolved Sep 04, 2026, 02:45 PM UTC

1. investigating Sep 04, 2026, 10:36 AM UTC

   We've received some reports of a recent issue affecting the generation of Scribe notes. We're experiencing longer than usual transcription latencies. We're currently investigating this and will provide an update shortly.

2. investigating Sep 04, 2026, 11:01 AM UTC

   We've identified the cause of this issue: one of our downstream providers is experiencing increased latency, which is impacting transcription. Please note that no audio has been lost; all recordings sent to us are in a backlog being processed, so users will experience a delay in receiving their notes. We're working on resolving this and will provide a further update shortly.

3. identified Sep 04, 2026, 12:17 PM UTC

   We've identified the cause of this issue: one of our downstream providers is experiencing increased latency, which is impacting transcription. Please note that no audio has been lost; all recordings sent to us are in a backlog being processed, so users will experience a delay in receiving their notes. We are continuing to work to resolve this and will continue to provide regular updates.

4. identified Sep 04, 2026, 01:26 PM UTC

   We are continuing to work with our partners to resolve this note latency issue and will continue to provide regular updates. Cause: one of our downstream providers is experiencing an incident that's resulting in increased latency of notes. Please note that no audio has been lost; all recordings sent to us are in a backlog being processed, so users will experience a delay in receiving their notes.

5. monitoring Sep 04, 2026, 02:19 PM UTC

   Systems show that Scribe Notes are beginning to generate successfully and the backlog of recording is decreasing. We are continuing to monitor this improved performance and will continue to provide regular updates.

6. resolved Sep 04, 2026, 02:45 PM UTC

   Between 11:30 am, Friday 4 September 2026 and 14:53 pm, Friday 4 September 2026, users experienced significant delays in generating Scribe notes. This was caused by degraded performance in a transcription service provider that Accurx Scribe relies on. Impact During this period, note generation was delayed for Scribe users. Recordings were safely retained throughout and placed in a backlog so no audio or data was lost. This backlog has now been processed, and Scribe notes are available to view under the “All Encounters” section of Scribe.

Read the full incident report →

Started Aug 29, 2026, 02:09 PM UTC· resolved Aug 29, 2026, 02:46 PM UTC

1. investigating Aug 29, 2026, 02:09 PM UTC

   We are aware of an issue affecting Accurx Scribe for a small number of users and are investigating. At this time we've confirmed 2 users are affected. We will provide a further update within 30 minutes. Next Update Due:

2. investigating Aug 29, 2026, 02:30 PM UTC

   We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly. Next Update Due:

3. resolved Aug 29, 2026, 02:46 PM UTC

   Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Started Aug 28, 2026, 08:33 AM UTC· resolved Oct 19, 2026, 12:50 PM UTC

1. investigating Aug 28, 2026, 08:33 AM UTC

   Impacted Service: Vision Application We are aware of an issue preventing users from logging into Vision. Our engineering team is actively investigating the root cause and deploying a fix. Next Update Due: 1 hour

2. monitoring Aug 28, 2026, 08:47 AM UTC

   Users have confirmed that access to Vision has been restored and login functionality is working normally. Our engineering team is continuing to monitor the service closely to ensure ongoing stability. If you continue to experience any connectivity issues, please try refreshing your session.

3. resolved Aug 28, 2026, 08:55 AM UTC

   This incident is now fully resolved. Our engineering team and users have confirmed that service status has returned to normal and access to Vision is fully restored. The issue was caused by connection timeouts on Vision's side, which prevented users from logging into the application. We sincerely apologise for any disruption or inconvenience this caused to your day. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected] Thank you for your patience.

4. monitoring Aug 28, 2026, 09:01 AM UTC

   Update: Vision Connectivity Issues Status: Monitoring We have identified a new spike in errors on our service monitoring following the previous resolution. Our engineering team is actively monitoring the situation and continuing to work directly with Vision to ensure system reliability. Please bear with us while we work through this and thank you for your continued patience.

5. investigating Aug 28, 2026, 10:10 AM UTC

   Our engineering team have investigated the root cause and has found indications that this is an issue on Vision's end. The team will be liaising with Vision to resolve the situation. Please bear with us while we work through this and thank you for your continued patience.

6. resolved Oct 19, 2026, 12:50 PM UTC

   If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Started Aug 26, 2026, 10:42 AM UTC· resolved Aug 26, 2026, 11:25 AM UTC

1. investigating Aug 26, 2026, 10:42 AM UTC

   Summary of Impact: Some users are experiencing a blank white screen and the toolbar freezing when attempting to use Accurx. Current Progress: Our engineering team is currently investigating potential triggers to identify the root cause and restore full service. Next Update: 1 hour

2. resolved Aug 26, 2026, 11:25 AM UTC

   We have released a recent change that should fix the issue. Please restart your Accurx Desktop toolbar to see if this has improved on your side. Please let us know via our live chat if the issue persists. Apologies again for the inconvenience this has caused.

Read the full incident report →

Started Aug 03, 2026, 02:41 PM UTC· resolved Aug 03, 2026, 06:56 PM UTC

1. identified Aug 03, 2026, 02:41 PM UTC

   Current Status: Degraded Performance - Support Channels Summary of Impact: Users attempting to contact Accurx support via live chat or email may experience longer response times than normal. Live chat and email functionality remain active, but message processing is delayed due to degraded performance from our third-party customer support platform provider, Fin. Fin are investigating this and we are monitoring the provider's status page to stay informed on their investigation.

2. resolved Aug 03, 2026, 06:56 PM UTC

   Normal services have resumed for Live Chat and Email support. The team will respond to any outstanding requests from tomorrow at 08:00 am.

Read the full incident report →

Started Jul 29, 2026, 04:46 PM UTC· resolved Aug 11, 2026, 02:55 PM UTC

1. identified Jul 29, 2026, 04:46 PM UTC

   Summary An issue has been identified with the Scribe ‘Send to colleague’ flow where a consultation will be shown as ‘Sent to colleague’ even if a user exited the flow before clicking the final ‘Send’ button. In such cases, the letter/note will not have been sent. Impact The issue only affected cases where users selected the ‘Send to colleague’ button, but then abandoned the flow. If users completed the flow by clicking on the send button, the scribe note will have been sent successfully. We have contacted affected users and organisations directly, and are working on a fix for this issue. We will keep this page updated as we progress. If you have any immediate questions or concerns, please reach out to our Support Team.

2. monitoring Jul 29, 2026, 07:46 PM UTC

   Update A fix has been developed and is currently undergoing testing in a pilot environment. Pending successful verification, we expect to begin deploying this fix to all impacted users by 12:00 PM tomorrow. Next update: Tomorrow by 12:00 PM. If you have any immediate questions or concerns, please reach out to our Support Team.

3. monitoring Jul 30, 2026, 11:44 AM UTC

   Update We are continuing to carry out further tests across workspaces. Pending successful verification, we will deploying this fix to all impacted users. Next update: 15:00 PM. If you have any immediate questions or concerns, please reach out to our Support Team.

4. monitoring Jul 31, 2026, 07:55 AM UTC

   Update The proposed fix is being trialled at a single organisation. We are continuing to verify the success of this and we will deploy the change to all impacted users upon confirmation of success across all Send to colleague flows. If you have any immediate questions or concerns, please reach out to our Support Team.

5. monitoring Jul 31, 2026, 09:04 AM UTC

   Update A fix has been released to all impacted organisations and workspaces. Accurx will continue closely to monitor this incident and provide relevant data directly to assist those impacted. If you have any immediate questions or concerns, please reach out to our Support Team.

6. monitoring Aug 06, 2026, 11:46 AM UTC

   Update Accurx is continuing to work with those impacted directly to provide relevant data and information If you have any immediate questions or concerns, please reach out to our Support Team.

7. resolved Aug 11, 2026, 02:55 PM UTC

   A permanent fix to the "Send to Colleague" feature has been released and Accurx has directly contacted those impacted to share relevant data and information. A retro will be carried out, to identify further preventative actions and to inform improvements to future incident response, in due course. If you have any immediate questions or concerns, please reach out to our Support Team.

Read the full incident report →

Started Jul 07, 2026, 09:50 AM UTC· resolved Jul 07, 2026, 09:57 AM UTC

1. identified Jul 07, 2026, 09:50 AM UTC

   We have identified an issue with Scribe Note Generation and are working towards a resolution. During this time we recommend that users refresh their page. Next Update Due: 30 Minutes

2. resolved Jul 07, 2026, 09:57 AM UTC

   We've received reports that notes are now being generated within Scribe. If you experienced issues, please try refreshing your page, and the note should regenerate. Thank you for your patience and we apologise for any inconvenience caused. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Started Jul 03, 2026, 02:32 PM UTC· resolved Jul 03, 2026, 04:00 PM UTC

1. investigating Jul 03, 2026, 02:32 PM UTC

   Current Status: Identifying issues affecting multiple Accurx services Summary of Impact: Users are currently experiencing widespread disruptions across most Accurx features and general functionality. Current Progress: Our team is currently investigating potential triggers to establish the root cause of this system-wide disruption and restore full functionality as a priority. Next Update: An update will be provided as soon as more information becomes available.

2. investigating Jul 03, 2026, 03:20 PM UTC

   Current Status: Monitoring recovery across Accurx services Summary of Impact: Users previously experienced widespread disruptions across the majority of Accurx features. Most services are now beginning to recover, and functionality is returning to normal. Current Progress: Our team is currently monitoring the recovery process closely and checking system stability to ensure all services remain stable.

3. monitoring Jul 03, 2026, 03:23 PM UTC

   Current Status: Monitoring recovery across Accurx services Summary of Impact: Users previously experienced widespread disruptions across the majority of Accurx features. Most services are now beginning to recover, and functionality is returning to normal. Current Progress: Our team is currently monitoring the recovery process closely and checking system stability to ensure all services remain stable.

4. resolved Jul 03, 2026, 04:00 PM UTC

   Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue was resolved at 16:00 on Friday and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Started Jun 30, 2026, 09:12 AM UTC· resolved Jun 30, 2026, 09:36 AM UTC

1. investigating Jun 30, 2026, 09:12 AM UTC

   Summary of Impact: Some users are receiving an error message stating "Unfortunately, something went wrong when creating the note" when attempting to generate notes within Scribe. Current Progress: Our team is currently investigating potential triggers behind these note generation failures to identify the root cause and deploy a fix. Next Update: An update will be provided as soon as more information becomes available or within the next 60 minutes.

2. resolved Jun 30, 2026, 09:36 AM UTC

   Current Status: Resolved - Scribe Note Generation Issues Fixed Summary of Impact: Users previously experienced an error message stating "Unfortunately, something went wrong when creating the note" when attempting to generate notes within Scribe. Current Progress: Our engineering team has identified and resolved the root cause of the note generation failures. Scribe is now fully operational, and notes can be generated normally. We will continue to monitor the system to ensure ongoing stability. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] "[email protected]": mailto:[email protected]. Thank you for your patience and we apologise for any inconvenience caused.

Read the full incident report →

Started Jun 26, 2026, 11:39 AM UTC· resolved Jun 26, 2026, 01:33 PM UTC

1. investigating Jun 26, 2026, 11:39 AM UTC

   Summary of Impact: Users may experience delays or a complete failure when requesting two-factor authentication (2FA) SMS codes to log into Accurx. Current Progress: Our team is currently investigating potential triggers within our SMS delivery routing to identify why these codes are not being received. Next Update: We will provide an update as soon as more information becomes available or the situation changes.

2. identified Jun 26, 2026, 01:16 PM UTC

   Summary of Impact: Users are currently unable to receive two-factor authentication (2FA) SMS messages when attempting to log in to Accurx. This is due to connectivity issues experienced by our primary SMS provider. Current Progress: To resolve this, we are currently re-routing all 2FA messages through an alternative provider. We expect this re-routing to take effect and restore normal login services by 14:30. Next Update: 14:30

3. resolved Jun 26, 2026, 01:33 PM UTC

   Summary of Impact: Users were temporarily unable to receive Two-Factor Authentication (2FA) SMS messages when attempting to log in to Accurx due to connectivity issues with our primary messaging provider. Current Progress: The re-routing of 2FA messages to our alternative provider has been successfully completed. We have monitored the login rates and confirmed that text messages are delivering normally.

Read the full incident report →

Started Jun 25, 2026, 10:28 AM UTC· resolved Jun 25, 2026, 11:13 AM UTC

1. investigating Jun 25, 2026, 10:28 AM UTC

   We've received reports of a recent issue. Users are reporting that messages are failing to send. We're currently investigating this and will provide an update shortly. Next Update Due: 30 minutes

2. identified Jun 25, 2026, 10:52 AM UTC

   We are currently experiencing an issue affecting the sending of SMS messages to patients. Some users may be unable to send messages, or experiencing errors when attempting to do so. Our engineering team has identified the root cause and has applied a fix - services are starting to stabilise. We are continuing to monitor closely and will provide a further update shortly. We apologise for the disruption this is causing. Next Update Due: 30 minutes

3. monitoring Jun 25, 2026, 11:01 AM UTC

   A fix has been implemented and we are closely monitoring improvements. Summary Between approximately 11:13am and 11:49am BST today, users experienced significant failures when attempting to send messages to patients. What happened Our engineering team identified the issue and implemented a fix. All monitoring alerts have resolved and system performance is recovering. Current status Services have returned to normal. Users should be able to send messages successfully. We are continuing to monitor to ensure full stability. We apologise for the disruption caused. If you experienced any issues during this time, your messages may not have been sent and we'd encourage you to retry.

4. resolved Jun 25, 2026, 11:13 AM UTC

   Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/.

Read the full incident report →

Started Jun 24, 2026, 03:38 PM UTC· resolved Jun 24, 2026, 05:01 PM UTC

1. investigating Jun 24, 2026, 03:38 PM UTC

   We've received reports that Accurx Desktop users are currently experiencing an issue where messages sent within the Accurx Desktop application are failing to save to the medical record. Current Progress: Our engineering team is currently investigating potential triggers causing this saving failure. We are actively reviewing system logs to pinpoint the underlying issue. Next Update: We will provide an update as soon as more information becomes available

2. investigating Jun 24, 2026, 04:41 PM UTC

   We've received reports that Accurx users are experiencing issues where messages sent are failing to save to the medical record. Current Progress: Our engineering team is still actively investigating potential triggers causing this saving failure. Next Update: We will provide an update as soon as more information becomes available.

3. resolved Jun 24, 2026, 05:01 PM UTC

   We can confirm this issue has now been resolved. Summary Between approximately 16:07 and 17:11 today, some Accurx Desktop users were unable to save messages to the medical record using "Save to Record." What happened A code change deployed earlier today caused desktop clients to fail when saving communications to patient records. The engineering team identified the root cause and rolled back the affected change. Impact No data loss occurred. Messages remain visible in the Accurx Inbox. Thank you for your patience and we apologise for any inconvenience caused.

Read the full incident report →

Started Jun 12, 2026, 01:47 PM UTC· resolved Jun 12, 2026, 03:28 PM UTC

1. investigating Jun 12, 2026, 01:47 PM UTC

   Current Status: Investigating an issue with the "Send to colleague" button in Scribe Summary of Impact: Some users are currently unable to see or interact with the "Send to colleague" button within Scribe. Current Progress: Our team is currently investigating potential triggers causing the button to disappear from the user interface. Next Update: We will provide our next update in 1 hour, or sooner if new information becomes available.

2. resolved Jun 12, 2026, 03:28 PM UTC

   Current Status: Resolved: Scribe "Send to colleague" button restored Summary of Impact: Users previously experienced an issue where the "Send to colleague" button was missing within Scribe. Current Progress: Our engineering team has identified and deployed a fix to resolve the interface issue. The "Send to colleague" button is now fully restored and functioning normally. We are monitoring the platform to ensure ongoing stability. Thank you for your patience and we apologise for any inconvenience caused. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →