Resolved after 4 hours 15 minutes, on August 3, 2026.
Normal services have resumed for Live Chat and Email support. The team will respond to any outstanding requests from tomorrow at 08:00 am.
Update timeline
- identified Aug 03, 2026, 02:41 PM UTC
Current Status: Degraded Performance - Support Channels Summary of Impact: Users attempting to contact Accurx support via live chat or email may experience longer response times than normal. Live chat and email functionality remain active, but message processing is delayed due to degraded performance from our third-party customer support platform provider, Fin. Fin are investigating this and we are monitoring the provider's status page to stay informed on their investigation.
- resolved Aug 03, 2026, 06:56 PM UTC
Normal services have resumed for Live Chat and Email support. The team will respond to any outstanding requests from tomorrow at 08:00 am.
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