Resolved after 52 days 4 hours, affecting Accurx Web and Vision, on August 28, 2026.
If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected]
Affected components
Update timeline
- investigating Aug 28, 2026, 08:33 AM UTC
Impacted Service: Vision Application We are aware of an issue preventing users from logging into Vision. Our engineering team is actively investigating the root cause and deploying a fix. Next Update Due: 1 hour
- monitoring Aug 28, 2026, 08:47 AM UTC
Users have confirmed that access to Vision has been restored and login functionality is working normally. Our engineering team is continuing to monitor the service closely to ensure ongoing stability. If you continue to experience any connectivity issues, please try refreshing your session.
- resolved Aug 28, 2026, 08:55 AM UTC
This incident is now fully resolved. Our engineering team and users have confirmed that service status has returned to normal and access to Vision is fully restored. The issue was caused by connection timeouts on Vision's side, which prevented users from logging into the application. We sincerely apologise for any disruption or inconvenience this caused to your day. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected] Thank you for your patience.
- monitoring Aug 28, 2026, 09:01 AM UTC
Update: Vision Connectivity Issues Status: Monitoring We have identified a new spike in errors on our service monitoring following the previous resolution. Our engineering team is actively monitoring the situation and continuing to work directly with Vision to ensure system reliability. Please bear with us while we work through this and thank you for your continued patience.
- investigating Aug 28, 2026, 10:10 AM UTC
Our engineering team have investigated the root cause and has found indications that this is an issue on Vision's end. The team will be liaising with Vision to resolve the situation. Please bear with us while we work through this and thank you for your continued patience.
- resolved Oct 19, 2026, 12:50 PM UTC
If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected]
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