Accurx Outage History

Accurx is up right now

Pingoru has recorded 73 incidents for Accurx: 71 in the last 12 months and 18 in the last 90 days.

Source: status.accurx.com

73incidents recorded
71last 12 months
18last 90 days
33 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct5
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct8%
Pingoru began tracking Accurx in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026722 of 720 (3%)
May 2026886 of 744 (11%)
June 2026714 of 720 (2%)
July 2026357 of 744 (8%)
August 20264343 of 744 (46%)
September 20268297 of 720 (41%)
October 2026546 of 591 (8%)

Incidents, newest first

Minor June 8, 2026 Delayed Scribe Note Generation 5h 25m Accurx Scribe

Started Jun 08, 2026, 10:19 AM UTC· resolved Jun 08, 2026, 03:44 PM UTC

  1. investigating Jun 08, 2026, 10:19 AM UTC

    Summary of Impact: Users may experience delays when attempting to generate notes within Scribe. Note generation requests are experiencing high latency, with most requests taking over 50 seconds and some case instances taking several minutes to complete. Current Progress: Our engineering team is actively investigating potential triggers causing increased response times. We have reached out to our external cloud service provider regarding slow response times. Next Update Due: 1 hour

  2. resolved Jun 08, 2026, 03:44 PM UTC

    Resolved: Delayed Scribe Note Generation Summary of Impact: Users experienced delays when attempting to generate notes within Scribe. Current Progress: The performance issue affecting note generation has been successfully resolved. Our engineering team monitored the system, and response times have returned to normal operating levels. Scribe note generation is fully restored. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Minor June 1, 2026 Investigating Toolbar Login Issues in the Wolverhampton Area 2h 7m Accurx Desktop Toolbar

Started Jun 01, 2026, 07:37 AM UTC· resolved Jun 01, 2026, 09:44 AM UTC

  1. investigating Jun 01, 2026, 07:37 AM UTC

    Current Status: Investigating Login Issues in Wolverhampton Summary of Impact: Users located in the Wolverhampton area are currently experiencing issues logging into the Accurx toolbar. Initial indications suggest this may be related to a local network disruption. Please raise this with your local IT Service Desk. Current Progress: Our team is currently investigating potential triggers. Next Update: In 1 hour.

  2. resolved Jun 01, 2026, 09:44 AM UTC

    Current Status: Resolved Summary of Impact: Users in the Wolverhampton area were temporarily unable to log into the Accurx toolbar due to an underlying regional network issue. Current Progress: Practices in the area have confirmed that connectivity has been restored and the issue is now resolved. If you continue to experience difficulties, please update your toolbar by running our Utility tool in this article here "running our Utility tool in this article here": https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool and contact your local IT team. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Minor May 29, 2026 Investigating performance degradation with Accurx Scribe 5h 34m Accurx Scribe

Started May 29, 2026, 11:43 AM UTC· resolved May 29, 2026, 05:18 PM UTC

  1. investigating May 29, 2026, 11:43 AM UTC

    We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly. Users may experience significant slowness and delayed loading times when attempting to generate notes within Scribe.

  2. resolved May 29, 2026, 12:54 PM UTC

    Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

  3. investigating May 29, 2026, 03:28 PM UTC

    Current Status: Investigating performance degradation with Accurx Scribe Summary of Impact: Users may experience delays or failures when attempting to generate notes using Accurx Scribe. Other Accurx features are currently unaffected. Current Progress: Our team is currently investigating potential triggers causing the increased latency and generation failures within the Scribe service. Next Update: In 1 hour.

  4. investigating May 29, 2026, 04:44 PM UTC

    Summary of Impact: Users remain unable to generate notes within Accurx Scribe. Consultation recordings are still functioning normally, and no user data has been lost. Current Progress: Our team is currently investigating this and our third-party cloud vendor (Azure), has confirmed an outage across multiple regions. They are working on resolving this. Recorded consultations are being safely stored, and notes will be available to generate as soon as this is resolved. Next Update: In 1 hour.

  5. resolved May 29, 2026, 05:18 PM UTC

    Current Status: Resolved Summary of Impact: Users were temporarily unable to generate notes within Accurx Scribe due to a regional outage with our cloud vendor, Microsoft Azure. Consultation recording remained functional throughout, and no data was lost. Current Progress: Our third-party cloud vendor has resolved their underlying infrastructure issues. All Scribe notes can now be generated successfully from your saved recordings. Next Update: This incident is now resolved and closed.

Read the full incident report →

Minor May 27, 2026 Investigating Issues with Patient Self-Book and Questionnaire Links 33m Accurx Patient Facing Services

Started May 27, 2026, 02:05 PM UTC· resolved May 27, 2026, 02:38 PM UTC

  1. investigating May 27, 2026, 02:05 PM UTC

    Summary of Impact: Patients are currently experiencing a blank white screen when attempting to open Accurx self-book links. This prevents patients from choosing and scheduling their own appointments. Current Progress: Our team is currently investigating potential triggers. Next Update: In 1 hour.

  2. resolved May 27, 2026, 02:38 PM UTC

    Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Minor May 27, 2026 Investigating issues with Scribe "Send to colleague" feature 39m Accurx Scribe

Started May 27, 2026, 08:35 AM UTC· resolved May 27, 2026, 09:14 AM UTC

  1. investigating May 27, 2026, 08:35 AM UTC

    Summary of Impact: Users are currently unable to use the "Send to colleague" (secretary) feature within Scribe to forward documents or messages. Other Scribe features remain unaffected. Current Progress: Our team is currently investigating potential triggers causing this feature to fail, and we are actively working to identify a resolution. Next Update: In 1 hour

  2. resolved May 27, 2026, 09:14 AM UTC

    Current Status: Resolved Summary of Impact: Users were previously unable to use the "Send to colleague" (secretary) feature within Scribe to forward documents or messages. All functionalities are now working normally. Current Progress: A fix has been successfully deployed live into the product. Our monitoring indicates that performance has fully stabilised and the feature is operating as expected. Thank you for your patience and we apologise for any inconvenience caused. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Minor May 19, 2026 Investigating Toolbar Login Failures 2d 8h Accurx Desktop Toolbar

Started May 19, 2026, 08:56 AM UTC· resolved May 21, 2026, 05:11 PM UTC

  1. investigating May 19, 2026, 08:56 AM UTC

    Summary of Impact: Users attempting to log into the Accurx toolbar are receiving a "your login has failed" error message. This is preventing access to the toolbar, though Accurx Web remains functional. Current Progress: Our team is currently investigating potential triggers for these login failures to identify the root cause. We are working to resolve the issue as a priority. Next Update: In 1 hour.

  2. investigating May 19, 2026, 09:01 AM UTC

    "Summary of Impact: Users attempting to log into the Accurx toolbar are receiving a "your login has failed" error message. This is preventing access to the toolbar. Please use Accurx Web as a workaround for now. Current Progress: Our team is currently investigating potential triggers for these login failures to identify the root cause. We are working to resolve the issue as a priority. Next Update: In 1 hour."

  3. investigating May 19, 2026, 09:03 AM UTC

    Summary of Impact: Users attempting to log into the Accurx toolbar are receiving a "your login has failed" error message. This is preventing access to the desktop toolbar for some users. Workaround: We recommend that users log in to Accurx Web to access Accurx at this time. https://web.accurx.com/login Current Progress: Our team is currently investigating potential triggers for these login failures to identify the root cause. We are working to resolve the issue as a priority. Next Update: In 1 hour.

  4. monitoring May 20, 2026, 12:45 PM UTC

    Summary of Impact: Some users experienced a "your login has failed" error message when attempting to log into the Accurx toolbar, which was preventing access to the desktop toolbar for some users. Current Status: A fix has now been implemented and is available in the latest version of the Accurx toolbar. We are monitoring this to ensure the issue is fully resolved. Action Required: Please update your Accurx toolbar to the latest version and try logging in again. You can update your toolbar by following the steps linked in this article here: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool Next Update: We will continue monitoring and provide a further update if required.

  5. resolved May 21, 2026, 05:11 PM UTC

    Summary of Impact: Some users experienced a "your login has failed" error message when attempting to log into the Accurx toolbar, which was preventing access to the desktop toolbar for some users. Resolution: The issue has now been resolved. A fix was implemented in the latest version of the Accurx toolbar and we have not identified any further reports following the rollout. Action Required: Please ensure your Accurx toolbar is updated to the latest version. You can update your toolbar by following the steps linked in this article here: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool Status: Resolved

Read the full incident report →

Minor May 18, 2026 Scribe Save to Records Issue 1h 58m

Started May 18, 2026, 12:26 PM UTC· resolved May 18, 2026, 02:25 PM UTC

  1. investigating May 18, 2026, 12:26 PM UTC

    Current Status: Investigating Scribe saving issues Summary of Impact: Some users are experiencing a 'Save timed out' error when attempting to save consultations using Scribe. Current Progress: Our team is currently investigating potential triggers behind the timeout errors to identify the cause and implement a fix. Next Update: We will provide a further update as soon as more information becomes available.

  2. resolved May 18, 2026, 02:25 PM UTC

    Current Status: Resolved: Scribe saving issues fixed Summary of Impact: Users previously experienced a 'Save timed out' error when attempting to save consultations using Scribe. Current Progress: We have successfully deployed a fix for this issue. Please give Accurx a quick restart or refresh to ensure everything is working correctly again. Next Update: No further updates are scheduled for this incident. We appreciate your patience while we resolved this. If you continue to run into any trouble, please reach out to our support team.

Read the full incident report →

Minor May 8, 2026 Accurx Scribe Authentication Error 15m

Started May 08, 2026, 07:52 AM UTC· resolved May 08, 2026, 08:07 AM UTC

  1. investigating May 08, 2026, 07:52 AM UTC

    Current Status: Investigating authentication issues with Accurx Scribe Summary of Impact: Users are currently unable to access Accurx Scribe. Those attempting to use the service are being met with an authentication error message, preventing the access of Accurx Scribe. Current Progress: We have identified an issue affecting the authentication layer of Accurx Scribe. Our team, alongside our partner Tandem, is currently investigating potential triggers to identify why credentials are not being validated. Next Update: We will provide an update as soon as we have more information from the ongoing investigation.

  2. resolved May 08, 2026, 08:07 AM UTC

    Current Status: Resolved Summary of Impact: Users were previously unable to access Accurx Scribe due to an authentication error message. This prevented the generation of consultation notes for all users. Current Progress: The authentication issue has been identified and resolved. Our team and Tandem have verified that the authentication layer is now functioning correctly. Users should now be able to log in and use Scribe as expected. We're really sorry about the inconvenience this has caused. The team will be reviewing why this has happened and will look to implement mitigation for the future.

Read the full incident report →

Minor May 7, 2026 Accurx Desktop Slowness 18h 4m Accurx Desktop Toolbar

Started May 07, 2026, 02:57 PM UTC· resolved May 08, 2026, 09:01 AM UTC

  1. investigating May 07, 2026, 02:57 PM UTC

    Current Status: Investigating performance degradation within the Accurx Inbox Summary of Impact: Users at EMIS practices may experience significant slowness or errors when opening patient records, attaching files, or accessing conversations within the Accurx Inbox. Current Progress: EMIS has added a service degradation status on their status page. We have raised a ticket with them to clarify the issue further. We will provide an update as soon as more information becomes available or the situation changes.

  2. resolved May 08, 2026, 09:01 AM UTC

    The performance degradation affecting the Accurx Inbox for EMIS practices is now resolved. EMIS have confirmed that the reduced service performance was due to a third-party partner and has been rectified. Thank you for your patience and we apologise for any inconvenience caused.

Read the full incident report →

Minor May 5, 2026 Issues accessing Accurx Patient Facing Services 2h 23m Accurx Patient Facing Services

Started May 05, 2026, 07:20 AM UTC· resolved May 05, 2026, 09:43 AM UTC

  1. investigating May 05, 2026, 07:20 AM UTC

    We've received some reports of a recent issue accessing Accurx. We're currently investigating this and will provide an update shortly.

  2. investigating May 05, 2026, 07:39 AM UTC

    We've received reports of an issue with patients accessing patient-facing services. This includes: • Patient Triage • Patient Responses to Questionnaires & Response Links • Patient access to conversation history We're investigating this and will provide further information shortly.

  3. identified May 05, 2026, 07:56 AM UTC

    We've received reports of an issue with patients accessing patient-facing services. This includes: • Patient Triage • Patient Responses to questionnaires & response links • Patient access to conversation history Please refer to our support article Patient Triage: What to do in an outage "Patient Triage: What to do in an outage": https://support.accurx.com/en/articles/8282493-patient-triage-what-to-do-in-an-outage for guidance on suspending patient triage.

  4. monitoring May 05, 2026, 08:28 AM UTC

    Patient access is largely restored and we are seeing error rates drop significantly across the platform. Current Status: Most services are functional. We are continuing to monitor the situation closely to ensure full stability.

  5. monitoring May 05, 2026, 09:07 AM UTC

    Patient-facing services have been largely restored, and the majority of patients are now able to access the platform as normal. For any occasional errors, retrying or refreshing should resolve these in most cases. We are continuing to monitor system stability closely to ensure performance remains consistent.

  6. monitoring May 05, 2026, 09:40 AM UTC

    Patient-facing services are fully operational as of 10:10am BST. All patient portal, patient-initiated forms, and patient response features are accessible without observed errors.

  7. resolved May 05, 2026, 09:43 AM UTC

    We sincerely apologise for the disruption this morning’s outage caused to your team and your patients. We know how critical these services are to your daily care, and we regret the impact this had on your workflow. As of 10:10 am BST, all services are fully operational. • Service Access: All features, including the Patient Portal, patient-initiated forms, and response functionality, are accessible without errors. • Data Integrity: Any patient who reached the submission page or received a Patient Triage reference number was successful. • Next Steps: Our engineering and clinical teams are currently reviewing the root cause and planning long-term actions to ensure continued stability. Thank you for your patience while we worked to get these services back online.

Read the full incident report →

Minor April 27, 2026 Scribe Outage 1h 36m Accurx Scribe

Started Apr 27, 2026, 09:17 AM UTC· resolved Apr 27, 2026, 10:54 AM UTC

  1. investigating Apr 27, 2026, 09:17 AM UTC

    We've received some reports of a recent issue affecting Scribe. We're currently investigating this and will provide an update shortly.

  2. investigating Apr 27, 2026, 09:21 AM UTC

    Scribe slow to respond/unresponsive We're investigating an identified issue with Scribe servers. Users may see longer response times and requests may fail.

  3. monitoring Apr 27, 2026, 10:48 AM UTC

    Accurx Scribe servers slow to respond/unresponsive Fixes have been applied, and normal latency has been restored. Please close and reopen the Accurx toolbar and/or refresh Accurx Web if you are an Accurx Web Scribe user.

  4. resolved Apr 27, 2026, 10:54 AM UTC

    This incident has been resolved, and normal latency has been restored. If you continue to experience issues, please close and reopen the Accurx toolbar and refresh Accurx Web if you are an Accurx Web user.

Read the full incident report →

Minor April 23, 2026 We're experiencing high message delivery failure rates to O2. 1h 43m Accurx Web, Accurx Desktop Toolbar

Started Apr 23, 2026, 12:07 PM UTC· resolved Apr 23, 2026, 01:51 PM UTC

  1. investigating Apr 23, 2026, 12:07 PM UTC

    We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly. Next Update Due:

  2. resolved Apr 23, 2026, 01:51 PM UTC

    We are pleased to report that this issue is now resolved and messages are being sent successfully. The incident primarily affected SMS delivery to O2 customers between 12:18 and 13:45. Please resend any messages that failed to deliver during this time period. If you have any questions or need help, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Minor April 22, 2026 Issue viewing Patient Triage conversations 17h Accurx Desktop Toolbar

Started Apr 22, 2026, 04:30 PM UTC· resolved Apr 23, 2026, 09:30 AM UTC

  1. monitoring Apr 22, 2026, 04:30 PM UTC

    An issue where some desktop app users could not view patient triage conversations due to missing data fields has been fixed by ensuring compatibility with older client versions.

  2. monitoring Apr 22, 2026, 04:31 PM UTC

    We have released a recent change that should fix the issue. We are closely monitoring this change and will confirm when normal services have resumed.

  3. resolved Apr 23, 2026, 09:30 AM UTC

    The issue impacting users on Accurx Desktop Versions that are older than 1-month has been resolved.

Read the full incident report →

Minor April 20, 2026 Accurx not loading 1h 39m Accurx Web, Accurx Desktop Toolbar

Started Apr 20, 2026, 11:06 AM UTC· resolved Apr 20, 2026, 12:45 PM UTC

  1. investigating Apr 20, 2026, 11:06 AM UTC

    We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly.

  2. investigating Apr 20, 2026, 11:40 AM UTC

    We are aware that some users are currently unable to access Accurx Web and the Toolbar. Currently, there are no workarounds available to access these systems. We understand the impact this disruption has on your day and our team is focused on restoring service as quickly as possible. Due to the nature of the incident, our support channels are experiencing high demand, which may lead to delays in speaking with an member of the team. We are investigating the matter as a priority and will share an update within 30 minutes.

  3. investigating Apr 20, 2026, 11:57 AM UTC

    We are seeing a significant reduction in gateway errors and improvement across the platform. Services are beginning to stabilise and we are monitoring the situation closely to ensure full restoration. We will provide a further update within 30 minutes.

  4. monitoring Apr 20, 2026, 12:26 PM UTC

    We have successfully deployed a fix and normal service has now been restored. We are continuing to monitor our systems closely to ensure full stability is maintained.

  5. resolved Apr 20, 2026, 12:45 PM UTC

    Normal services have been fully restored. We sincerely apologise for any disruption this caused to your day.

Read the full incident report →

Minor March 23, 2026 Disruption to Accurx's integration with Emis 53m Accurx Desktop Toolbar

Started Mar 23, 2026, 11:10 AM UTC· resolved Mar 23, 2026, 12:04 PM UTC

  1. investigating Mar 23, 2026, 11:10 AM UTC

    We've received some reports of a recent issue affecting the integration with Emis. During this time, users might not be able to load patients in the inbox, send messages and save messages to the record. If you want to turn off your Patient Triage form, please Login to Accurx Web to access the settings page :point_right: https://web.accurx.com/login/organisations?next=%2Fpractices Users can use Accurx Web to see inbound messages and send messages. Please note that these messages won't save to the medical record. We're currently investigating this and will provide an update shortly.

  2. identified Mar 23, 2026, 11:27 AM UTC

    EMIS Web is currently experiencing service degradation. During this time, users might not be able to load patients in the Accurx inbox, send messages and save messages to the record. If you want to turn off your Patient Triage form, please Login to Accurx Web to access the settings page :point_right: https://web.accurx.com/login/organisations?next=%2Fpractices Users can use Accurx Web to see inbound messages and send messages. Please note that these messages won't save to the medical record. Please reach out directly to EMIS for more information on their investigations.

  3. identified Mar 23, 2026, 11:31 AM UTC

    EMIS Web is currently experiencing service degradation. During this time, users might not be able to load patients in the Accurx inbox, send messages and save messages to the record. If you want to turn off your Patient Triage form, please Login to Accurx Web to access the settings page: https://web.accurx.com/login/organisations?next=%2Fpractices Users can use Accurx Web to see inbound messages and send messages. Please note that these messages won't save to the medical record. Please reach out directly to EMIS for more information on their investigations.

  4. resolved Mar 23, 2026, 12:04 PM UTC

    EMIS has noted that the issue causing problems accessing EMIS Web has now been resolved. This should allow EMIS users to connect their Accurx Desktop toolbar to EMIS as usual. Please do reach out to our support team if you're still having trouble connecting your Accurx Desktop toolbar to EMIS. Apologies for the inconvenience this has caused!

Read the full incident report →

Minor March 16, 2026 EMIS Connection Issues 1h 4m Accurx Patient Facing Services, Accurx Desktop Toolbar

Started Mar 16, 2026, 09:20 AM UTC· resolved Mar 16, 2026, 10:24 AM UTC

  1. investigating Mar 16, 2026, 09:20 AM UTC

    We are investigating an issue affecting our EMIS integration that is causing connectivity errors and slowness. Users may receive error messages stating they are unable to connect to the medical system. Our team is working to resolve these service interruptions as quickly as possible, and we apologise for the inconvenience this has caused.

  2. resolved Mar 16, 2026, 10:24 AM UTC

    Following our earlier investigation, we have now fully resolved the issues affecting our EMIS integration. The system latency and connectivity errors impacting attaching documents and loading patient information and saving to records have been addressed,

Read the full incident report →

Minor March 9, 2026 Batch Self-Book Appointment Availability Issue – Accurx Mobile, Accurx Help Center, Accurx Web, Accurx Patient Facing Services and 2 more

Started Mar 09, 2026, 10:01 AM UTC· resolved Mar 09, 2026, 10:01 AM UTC

  1. resolved Mar 09, 2026, 10:01 AM UTC

    From the 5th of February to the 9th of March, batch self-book messages with a customised availability window were not displaying correctly to patients. What happened On the 5th February, we released a feature allowing users to customise appointment availability when sending batch messages. The intended functionality allowed you to send batch messages with customised availability, by selecting a specific start and end date for the booking window. Unfortunately, when received, patients were able to book appointments starting the same day. The total duration of the booking window, however, was correctly maintained. This means that the booking window available to patients was earlier than you intended. What we did We identified this issue on the 5th of March and deployed a fix on the 9th of March. All new batch messages created after March 9th are now displaying the correct appointment availability windows. Impact to patients Patients who received affected messages may have: • Booked an appointment in the intended window. • Booked appointments earlier than you intended. • Seen no available slots as the availability window has now expired (in which case they will have been directed to contact your practice). If you were impacted by this incident, you have been contacted directly by email. Our support team is available if you have any further questions about this issue.

Read the full incident report →

Minor March 3, 2026 Scribe - Reaching limit unexpectedly 3h 56m Accurx Scribe

Started Mar 03, 2026, 09:45 AM UTC· resolved Mar 03, 2026, 01:42 PM UTC

  1. investigating Mar 03, 2026, 09:45 AM UTC

    We've received some reports of a recent issue where users hit a limit within Accurx Scribe. We're currently investigating this and will provide an update shortly.

  2. identified Mar 03, 2026, 10:35 AM UTC

    We've implemented a quick fix on our end that should resolve this issue. Please close and reopen Accurx Scribe, then try conducting a Scribe consultation again. If you're still running into the issue, please do reach out to our support team to investigate.

  3. monitoring Mar 03, 2026, 12:38 PM UTC

    The team has released a fix for the Scribe limitation issue. If you're still experiencing the issue, please restart your Accurx Desktop/Accurx Web and try again. If you're still hitting the limitation error after restarting, please reach out to our support team to investigate further. Apologies for the inconvenience this has caused!

  4. resolved Mar 03, 2026, 01:42 PM UTC

    Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]

Read the full incident report →

Minor February 12, 2026 Scribe Note Generation Errors 4h 33m

Started Feb 12, 2026, 11:15 AM UTC· resolved Feb 12, 2026, 03:49 PM UTC

  1. investigating Feb 12, 2026, 11:15 AM UTC

    We've received some reports of a recent issue related to Scribe note generation. We're currently investigating this and will provide an update once we have more news.

  2. monitoring Feb 12, 2026, 02:14 PM UTC

    We have released a fix for the Scribe note generation issue and will be monitoring this to ensure it resolves the issue. Please do reach out if you're still experiencing any Scribe note generation issues.

  3. resolved Feb 12, 2026, 03:49 PM UTC

    We have received confirmation that the earlier fix has resolved the Scribe note generation issue. Previously affected notes can be generated successfully by accessing the consultation and regenerating the note. Apologies for any inconvenience this has caused. Please do reach out if you're still having any issues.

Read the full incident report →

Minor February 11, 2026 Scribe saving to records and pulling patient details errors 5h 58m Accurx Scribe

Started Feb 11, 2026, 09:18 AM UTC· resolved Feb 11, 2026, 03:16 PM UTC

  1. investigating Feb 11, 2026, 09:18 AM UTC

    We've received some reports of a recent issue related to Accurx Desktop users having issues saving Scribe notes to records, as well as pulling patient information through from the medical system. We're currently investigating this and will provide an update shortly.

  2. monitoring Feb 11, 2026, 02:38 PM UTC

    Thank you for your patience here! The team has released a fix for the Scribe saving issue. Users experiencing the issue should use the Utility Tool link here to update their Accurx toolbar (https://web.accurx.com/api/desktop/download/utilityexe) and try to save their Scribe note again. Please do reach out if the issue still persists even after updating the toolbar.

  3. resolved Feb 11, 2026, 03:16 PM UTC

    We've received reports that the released fix has resolved the issue. Users still experiencing the issue should use the Utility Tool link here to update their Accurx toolbar (https://web.accurx.com/api/desktop/download/utilityexe) and try to save their Scribe note again. Please do reach out if the issue still persists even after updating the toolbar.

Read the full incident report →

Minor January 27, 2026 Scribe note generation slowness 3h 12m

Started Jan 27, 2026, 02:25 PM UTC· resolved Jan 27, 2026, 05:38 PM UTC

  1. investigating Jan 27, 2026, 02:25 PM UTC

    We've received some reports of a recent issue affecting the generation of Scribe notes. We're currently investigating this and will provide an update shortly.

  2. monitoring Jan 27, 2026, 03:34 PM UTC

    A fix has been implemented, and you should start to see note generation returning to normal levels shortly. Please be assured that any transcriptions impacted during this period have not been lost; they are currently being processed and will be generated. We appreciate your patience, as it may take a little time for all notes to appear.

  3. resolved Jan 27, 2026, 05:38 PM UTC

    The issue surrounding the slowness of Scribe note generation should be resolved now. Transcriptions should now generate a Scribe note as expected. Please let us know if you're still running into any issues. Apologies again for the inconvenience this has caused, and thank you for your patience while we resolved this.

Read the full incident report →

Minor January 19, 2026 Users unable to log into toolbar 6d 22h

Started Jan 19, 2026, 12:15 PM UTC· resolved Jan 26, 2026, 10:29 AM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor January 12, 2026 Patient link access error 21m

Started Jan 12, 2026, 01:27 PM UTC· resolved Jan 12, 2026, 01:49 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor January 9, 2026 Degraded Accurx Services 21m

Started Jan 09, 2026, 12:33 PM UTC· resolved Jan 09, 2026, 12:54 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Minor January 7, 2026 Emails failing to send to patients and healthcare professionals 3h 16m

Started Jan 07, 2026, 12:50 PM UTC· resolved Jan 07, 2026, 04:07 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →