Resolved after 1 hour 39 minutes, affecting Accurx Web and Accurx Desktop Toolbar, on April 20, 2026.
Normal services have been fully restored. We sincerely apologise for any disruption this caused to your day.
Affected components
Update timeline
- investigating Apr 20, 2026, 11:06 AM UTC
We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly.
- investigating Apr 20, 2026, 11:40 AM UTC
We are aware that some users are currently unable to access Accurx Web and the Toolbar. Currently, there are no workarounds available to access these systems. We understand the impact this disruption has on your day and our team is focused on restoring service as quickly as possible. Due to the nature of the incident, our support channels are experiencing high demand, which may lead to delays in speaking with an member of the team. We are investigating the matter as a priority and will share an update within 30 minutes.
- investigating Apr 20, 2026, 11:57 AM UTC
We are seeing a significant reduction in gateway errors and improvement across the platform. Services are beginning to stabilise and we are monitoring the situation closely to ensure full restoration. We will provide a further update within 30 minutes.
- monitoring Apr 20, 2026, 12:26 PM UTC
We have successfully deployed a fix and normal service has now been restored. We are continuing to monitor our systems closely to ensure full stability is maintained.
- resolved Apr 20, 2026, 12:45 PM UTC
Normal services have been fully restored. We sincerely apologise for any disruption this caused to your day.
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