Resolved after 18 hours 4 minutes, affecting Accurx Desktop Toolbar, on May 7, 2026.
The performance degradation affecting the Accurx Inbox for EMIS practices is now resolved. EMIS have confirmed that the reduced service performance was due to a third-party partner and has been rectified. Thank you for your patience and we apologise for any inconvenience caused.
Affected components
Update timeline
- investigating May 07, 2026, 02:57 PM UTC
Current Status: Investigating performance degradation within the Accurx Inbox Summary of Impact: Users at EMIS practices may experience significant slowness or errors when opening patient records, attaching files, or accessing conversations within the Accurx Inbox. Current Progress: EMIS has added a service degradation status on their status page. We have raised a ticket with them to clarify the issue further. We will provide an update as soon as more information becomes available or the situation changes.
- resolved May 08, 2026, 09:01 AM UTC
The performance degradation affecting the Accurx Inbox for EMIS practices is now resolved. EMIS have confirmed that the reduced service performance was due to a third-party partner and has been rectified. Thank you for your patience and we apologise for any inconvenience caused.
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