Accurx incident
Investigating issues with Scribe "Send to colleague" feature
Resolved after 39 minutes, affecting Accurx Scribe, on May 27, 2026.
Current Status: Resolved Summary of Impact: Users were previously unable to use the "Send to colleague" (secretary) feature within Scribe to forward documents or messages. All functionalities are now working normally. Current Progress: A fix has been successfully deployed live into the product. Our monitoring indicates that performance has fully stabilised and the feature is operating as expected. Thank you for your patience and we apologise for any inconvenience caused. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]
Affected components
Update timeline
- investigating May 27, 2026, 08:35 AM UTC
Summary of Impact: Users are currently unable to use the "Send to colleague" (secretary) feature within Scribe to forward documents or messages. Other Scribe features remain unaffected. Current Progress: Our team is currently investigating potential triggers causing this feature to fail, and we are actively working to identify a resolution. Next Update: In 1 hour
- resolved May 27, 2026, 09:14 AM UTC
Current Status: Resolved Summary of Impact: Users were previously unable to use the "Send to colleague" (secretary) feature within Scribe to forward documents or messages. All functionalities are now working normally. Current Progress: A fix has been successfully deployed live into the product. Our monitoring indicates that performance has fully stabilised and the feature is operating as expected. Thank you for your patience and we apologise for any inconvenience caused. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]
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