Resolved after 2 days 8 hours, affecting Accurx Desktop Toolbar, on May 19, 2026.
Summary of Impact: Some users experienced a "your login has failed" error message when attempting to log into the Accurx toolbar, which was preventing access to the desktop toolbar for some users. Resolution: The issue has now been resolved. A fix was implemented in the latest version of the Accurx toolbar and we have not identified any further reports following the rollout. Action Required: Please ensure your Accurx toolbar is updated to the latest version. You can update your toolbar by following the steps linked in this article here: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool Status: Resolved
Affected components
Update timeline
- investigating May 19, 2026, 08:56 AM UTC
Summary of Impact: Users attempting to log into the Accurx toolbar are receiving a "your login has failed" error message. This is preventing access to the toolbar, though Accurx Web remains functional. Current Progress: Our team is currently investigating potential triggers for these login failures to identify the root cause. We are working to resolve the issue as a priority. Next Update: In 1 hour.
- investigating May 19, 2026, 09:01 AM UTC
"Summary of Impact: Users attempting to log into the Accurx toolbar are receiving a "your login has failed" error message. This is preventing access to the toolbar. Please use Accurx Web as a workaround for now. Current Progress: Our team is currently investigating potential triggers for these login failures to identify the root cause. We are working to resolve the issue as a priority. Next Update: In 1 hour."
- investigating May 19, 2026, 09:03 AM UTC
Summary of Impact: Users attempting to log into the Accurx toolbar are receiving a "your login has failed" error message. This is preventing access to the desktop toolbar for some users. Workaround: We recommend that users log in to Accurx Web to access Accurx at this time. https://web.accurx.com/login Current Progress: Our team is currently investigating potential triggers for these login failures to identify the root cause. We are working to resolve the issue as a priority. Next Update: In 1 hour.
- monitoring May 20, 2026, 12:45 PM UTC
Summary of Impact: Some users experienced a "your login has failed" error message when attempting to log into the Accurx toolbar, which was preventing access to the desktop toolbar for some users. Current Status: A fix has now been implemented and is available in the latest version of the Accurx toolbar. We are monitoring this to ensure the issue is fully resolved. Action Required: Please update your Accurx toolbar to the latest version and try logging in again. You can update your toolbar by following the steps linked in this article here: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool Next Update: We will continue monitoring and provide a further update if required.
- resolved May 21, 2026, 05:11 PM UTC
Summary of Impact: Some users experienced a "your login has failed" error message when attempting to log into the Accurx toolbar, which was preventing access to the desktop toolbar for some users. Resolution: The issue has now been resolved. A fix was implemented in the latest version of the Accurx toolbar and we have not identified any further reports following the rollout. Action Required: Please ensure your Accurx toolbar is updated to the latest version. You can update your toolbar by following the steps linked in this article here: https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool Status: Resolved
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