Resolved after 17 hours, affecting Accurx Desktop Toolbar, on April 22, 2026.
The issue impacting users on Accurx Desktop Versions that are older than 1-month has been resolved.
Affected components
Accurx Desktop Toolbar
Update timeline
- monitoring Apr 22, 2026, 04:30 PM UTC
An issue where some desktop app users could not view patient triage conversations due to missing data fields has been fixed by ensuring compatibility with older client versions.
- monitoring Apr 22, 2026, 04:31 PM UTC
We have released a recent change that should fix the issue. We are closely monitoring this change and will confirm when normal services have resumed.
- resolved Apr 23, 2026, 09:30 AM UTC
The issue impacting users on Accurx Desktop Versions that are older than 1-month has been resolved.
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