Resolved after 5 hours 41 minutes, affecting EMIS Web, on September 29, 2026.
The issue affecting Accurx for EMIS Web practices has been fixed, and Accurx is working as normal. Impact & Cause Between approximately 10:50 and 12:15 BST today, some EMIS Web practices experienced errors or delays when composing messages or working with attachments in Accurx. This was caused by a service issue at EMIS, which they have acknowledged.
Affected components
Update timeline
- investigating Sep 29, 2026, 11:01 AM UTC
We are currently addressing a service degradation issue affecting Accurx for practices using EMIS Web. Impacted Functionality • EMIS Attachments: Attachments from EMIS may fail to load or attach to outgoing messages. • Performance & Latency: Accurx may take longer than usual to open, send messages, or time out. Details & Current Status We have identified the root cause as a connectivity problem between Accurx and EMIS. Our technical team is working directly with EMIS engineering to resolve the issue as quickly as possible.
- resolved Sep 29, 2026, 04:42 PM UTC
The issue affecting Accurx for EMIS Web practices has been fixed, and Accurx is working as normal. Impact & Cause Between approximately 10:50 and 12:15 BST today, some EMIS Web practices experienced errors or delays when composing messages or working with attachments in Accurx. This was caused by a service issue at EMIS, which they have acknowledged.
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