Accurx incident

Scribe Authentication Failed Error

Resolved after 1 hour 17 minutes, affecting Accurx Scribe, on September 29, 2026.

resolved Sep 29, 2026, 10:33 AM UTC

The authentication issue affecting Accurx Scribe has been resolved. Our integration partner reverted the change that caused the disruption, and authentication error rates have returned to normal. We're very sorry to any users impacted this morning.

Started
Sep 29, 2026, 09:15 AM UTC
Resolved
Sep 29, 2026, 10:33 AM UTC
Duration
1h 17m
Detected by Pingoru
Sep 29, 2026, 09:15 AM UTC

Affected components

Accurx Scribe

Update timeline

  1. investigating Sep 29, 2026, 09:15 AM UTC

    We've received reports of a recent issue affecting Accurx Scribe. Some users may see an authentication failed error message. We're currently investigating this and will provide an update shortly

  2. monitoring Sep 29, 2026, 10:18 AM UTC

    The authentication issue affecting Accurx Scribe has largely been resolved. We are continuing to monitor the service while we work with our integration partner to confirm full stability.

  3. resolved Sep 29, 2026, 10:33 AM UTC

    The authentication issue affecting Accurx Scribe has been resolved. Our integration partner reverted the change that caused the disruption, and authentication error rates have returned to normal. We're very sorry to any users impacted this morning.

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