Accurx Desktop - Saving to records error

Update timeline

1. investigating Jun 24, 2026, 03:38 PM UTC

   We've received reports that Accurx Desktop users are currently experiencing an issue where messages sent within the Accurx Desktop application are failing to save to the medical record. Current Progress: Our engineering team is currently investigating potential triggers causing this saving failure. We are actively reviewing system logs to pinpoint the underlying issue. Next Update: We will provide an update as soon as more information becomes available

2. investigating Jun 24, 2026, 04:41 PM UTC

   We've received reports that Accurx users are experiencing issues where messages sent are failing to save to the medical record. Current Progress: Our engineering team is still actively investigating potential triggers causing this saving failure. Next Update: We will provide an update as soon as more information becomes available.

3. resolved Jun 24, 2026, 05:01 PM UTC

   We can confirm this issue has now been resolved. Summary Between approximately 16:07 and 17:11 today, some Accurx Desktop users were unable to save messages to the medical record using "Save to Record." What happened A code change deployed earlier today caused desktop clients to fail when saving communications to patient records. The engineering team identified the root cause and rolled back the affected change. Impact No data loss occurred. Messages remain visible in the Accurx Inbox. Thank you for your patience and we apologise for any inconvenience caused.