Investigating Messages Failing to Send

Update timeline

1. investigating Jun 25, 2026, 10:28 AM UTC

   We've received reports of a recent issue. Users are reporting that messages are failing to send. We're currently investigating this and will provide an update shortly. Next Update Due: 30 minutes

2. identified Jun 25, 2026, 10:52 AM UTC

   We are currently experiencing an issue affecting the sending of SMS messages to patients. Some users may be unable to send messages, or experiencing errors when attempting to do so. Our engineering team has identified the root cause and has applied a fix - services are starting to stabilise. We are continuing to monitor closely and will provide a further update shortly. We apologise for the disruption this is causing. Next Update Due: 30 minutes

3. monitoring Jun 25, 2026, 11:01 AM UTC

   A fix has been implemented and we are closely monitoring improvements. Summary Between approximately 11:13am and 11:49am BST today, users experienced significant failures when attempting to send messages to patients. What happened Our engineering team identified the issue and implemented a fix. All monitoring alerts have resolved and system performance is recovering. Current status Services have returned to normal. Users should be able to send messages successfully. We are continuing to monitor to ensure full stability. We apologise for the disruption caused. If you experienced any issues during this time, your messages may not have been sent and we'd encourage you to retry.

4. resolved Jun 25, 2026, 11:13 AM UTC

   Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/.