Twilio Outage History

Started Jul 13, 2026, 08:06 PM UTC· resolved Jul 14, 2026, 01:10 PM UTC

1. investigating Jul 13, 2026, 08:06 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiatia network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 13, 2026, 08:08 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jul 13, 2026, 09:08 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiata network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jul 13, 2026, 11:09 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Jul 14, 2026, 03:11 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. monitoring Jul 14, 2026, 04:27 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiata network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. identified Jul 14, 2026, 06:15 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

8. identified Jul 14, 2026, 07:15 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiata network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

9. monitoring Jul 14, 2026, 09:16 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to XL Axiata network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

10. resolved Jul 14, 2026, 01:10 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia network subscribers in Indonesia is operating normally.

Read the full incident report →

Started Jul 13, 2026, 07:12 PM UTC· resolved Jul 14, 2026, 05:07 AM UTC

1. investigating Jul 13, 2026, 07:12 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 13, 2026, 07:14 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jul 13, 2026, 08:14 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jul 13, 2026, 10:15 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Jul 13, 2026, 11:05 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Jul 14, 2026, 01:06 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Jul 14, 2026, 05:07 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in India is operating normally.

Read the full incident report →

Started Jul 13, 2026, 04:13 PM UTC· resolved Jul 13, 2026, 05:15 PM UTC

1. investigating Jul 13, 2026, 04:13 PM UTC

   Starting around 8:58 AM PDT on July 13, 2026, our engineers began investigating an issue with account actions. Users may experience delays with account management tasks, such as password resets. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 13, 2026, 04:23 PM UTC

   Our engineers have identified the issue and are working toward a fix. Account actions, such as password resets, will continue to experience delays while the fix is being implemented. Please note that this does not impact mail send, which continues to process normally. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 13, 2026, 04:36 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. Account actions, such as password resets, are beginning to process as the system recovers and clears any remaining delays. As a reminder, this issue continues to have no impact on mail send. We will provide another update in 1 hour or as soon as more information becomes available.

4. resolved Jul 13, 2026, 05:15 PM UTC

   Our engineers have monitored the fix and confirmed the issue with account actions has been resolved. All services are now operating normally at this time.

Read the full incident report →

Started Jul 13, 2026, 03:51 PM UTC· resolved Jul 13, 2026, 10:27 PM UTC

1. identified Jul 13, 2026, 03:51 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 13, 2026, 03:52 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jul 13, 2026, 04:52 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jul 13, 2026, 04:53 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Jul 13, 2026, 06:53 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified Jul 13, 2026, 06:54 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

7. monitoring Jul 13, 2026, 08:52 PM UTC

   We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. resolved Jul 13, 2026, 10:27 PM UTC

   The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in affected countries is operating normally.

Read the full incident report →

Started Jul 13, 2026, 03:37 PM UTC· resolved Jul 13, 2026, 09:22 PM UTC

1. investigating Jul 13, 2026, 03:37 PM UTC

   Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 13, 2026, 04:40 PM UTC

   Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Jul 13, 2026, 06:51 PM UTC

   Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Jul 13, 2026, 07:19 PM UTC

   We have observed a recovery in SMS and MMS delivery from Twilio to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Jul 13, 2026, 09:22 PM UTC

   The incident has been resolved and SMS and MMS delivery from Twilio to T-Mobile network subscribers in the United States are operating normally.

Read the full incident report →

Started Jul 13, 2026, 01:32 PM UTC· resolved Jul 13, 2026, 03:23 PM UTC

1. identified Jul 13, 2026, 01:32 PM UTC

   Conference customers may be experiencing unexpected state changes in audit logs for conference recordings. There is no loss of call recordings, only audit logs are impacted. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 13, 2026, 02:32 PM UTC

   Conference customers are still experiencing unexpected pauses in Conference recordings. As a result, some recordings may be incomplete with audit logs showing additional pause actions. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jul 13, 2026, 02:42 PM UTC

   Unexpected pauses in Conference Recordings is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

4. resolved Jul 13, 2026, 03:23 PM UTC

   Unexpected pauses in conference recordings has been resolved and conference recordings is operating normally at this time.

Read the full incident report →

Started Jul 13, 2026, 12:00 PM UTC· resolved Jul 14, 2026, 01:05 PM UTC

1. investigating Jul 13, 2026, 12:00 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 13, 2026, 12:17 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jul 13, 2026, 01:17 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jul 13, 2026, 01:32 PM UTC

   Twilio customers may be experiencing voice call failures from Multiple network subscribers To Twilio phone Numbers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. identified Jul 13, 2026, 02:35 PM UTC

   wilio customers may be experiencing voice call failures from Multiple network subscribers To Twilio phone Numbers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

6. identified Jul 13, 2026, 04:36 PM UTC

   Twilio customers may be experiencing voice call failures from Multiple network subscribers to Twilio phone numbers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

7. identified Jul 13, 2026, 08:37 PM UTC

   Twilio customers may be experiencing voice call failures from Multiple network subscribers to Twilio phone numbers in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

8. monitoring Jul 13, 2026, 10:24 PM UTC

   We have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. monitoring Jul 14, 2026, 12:26 AM UTC

   We have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

10. monitoring Jul 14, 2026, 04:27 AM UTC

    We have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

11. monitoring Jul 14, 2026, 12:29 PM UTC

    We have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available

12. resolved Jul 14, 2026, 01:05 PM UTC

    The incident has been resolved and voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal are operating normally.

Read the full incident report →

Started Jul 13, 2026, 02:47 AM UTC· resolved Jul 20, 2026, 06:40 AM UTC

1. investigating Jul 13, 2026, 02:47 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jul 13, 2026, 03:36 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Jul 13, 2026, 03:47 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigating Jul 13, 2026, 05:35 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. investigating Jul 13, 2026, 05:53 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. investigating Jul 13, 2026, 09:55 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Vodafone network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. monitoring Jul 13, 2026, 03:04 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Jul 13, 2026, 05:08 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

9. monitoring Jul 13, 2026, 09:09 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

10. monitoring Jul 14, 2026, 05:24 AM UTC

    We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

11. monitoring Jul 14, 2026, 09:24 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

12. monitoring Jul 15, 2026, 09:26 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

13. monitoring Jul 16, 2026, 09:27 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

14. monitoring Jul 17, 2026, 09:27 PM UTC

    We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

15. monitoring Jul 18, 2026, 09:28 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

16. monitoring Jul 19, 2026, 09:29 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in Australia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

17. resolved Jul 20, 2026, 06:40 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Vodafone network subscribers in Australia is operating normally.

Read the full incident report →

Started Jul 13, 2026, 02:20 AM UTC· resolved Jul 13, 2026, 03:37 AM UTC

1. investigating Jul 13, 2026, 02:20 AM UTC

   We are experiencing MMS/SMS delivery failures sending towards Vodafone users. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jul 13, 2026, 03:12 AM UTC

   We are experiencing MMS/SMS delivery failures sending towards Vodafone users. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. resolved Jul 13, 2026, 03:37 AM UTC

   We are still experiencing issues with Vodafone, however, we have consolidated all impacting products in to one incident. You can check the status of this here: https://status.twilio.com/incidents/988fwg2tdkn5.

Read the full incident report →

Started Jul 12, 2026, 10:06 AM UTC· resolved Jul 13, 2026, 01:05 AM UTC

1. investigating Jul 12, 2026, 10:06 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jul 12, 2026, 11:06 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Jul 12, 2026, 11:38 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Jul 12, 2026, 12:39 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Jul 12, 2026, 02:39 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified Jul 12, 2026, 06:42 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. monitoring Jul 12, 2026, 11:03 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. resolved Jul 13, 2026, 01:05 AM UTC

   The incident has been resolved and SMS delivery from Twilio to GTA Wireless network subscribers in the United States is operating normally.

Read the full incident report →

Started Jul 12, 2026, 07:07 AM UTC· resolved Jul 12, 2026, 07:08 PM UTC

1. investigating Jul 12, 2026, 07:07 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 12, 2026, 07:19 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jul 12, 2026, 08:21 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Jul 12, 2026, 10:22 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Jul 12, 2026, 01:03 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Jul 12, 2026, 03:04 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Jul 12, 2026, 07:08 PM UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to Pelephone network subscribers in Israel is operating normally.

Read the full incident report →

Started Jul 11, 2026, 06:19 PM UTC· resolved Jul 11, 2026, 08:35 PM UTC

1. investigating Jul 11, 2026, 06:19 PM UTC

   Starting around 9:50 AM PDT on July 11, 2026, our engineers began investigating an issue with New Marketing Campaigns Contact Uploads. Users may experience delays in their newly uploaded contact lists appearing or updating in the dashboard. This issue is isolated to a specific subset of our infrastructure, so it does not affect all users. Legacy Marketing Campaigns features remain entirely unaffected. This does not impact mail send. We will provide another update in 60 minutes or as soon as more information becomes available.

2. identified Jul 11, 2026, 07:23 PM UTC

   Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

3. monitoring Jul 11, 2026, 08:07 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

4. resolved Jul 11, 2026, 08:35 PM UTC

   Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

Read the full incident report →

Started Jul 11, 2026, 02:12 PM UTC· resolved Jul 11, 2026, 04:34 PM UTC

1. investigating Jul 11, 2026, 02:12 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to multiple networks in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 11, 2026, 03:10 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 11, 2026, 03:11 PM UTC

   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Jul 11, 2026, 04:34 PM UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Peru is operating normally.

Read the full incident report →

Started Jul 10, 2026, 09:24 PM UTC· resolved Jul 10, 2026, 10:11 PM UTC

1. investigating Jul 10, 2026, 09:24 PM UTC

   Our monitoring systems have detected a potential issue with dual channel conference recordings. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. resolved Jul 10, 2026, 10:11 PM UTC

   Twilio dual channel conference recording was degraded for 3 minutes between 9:59 AM and 10:02 AM Pacific Time on 07/10/2026. Dual channel conference recordings received during this time may be stuck 'in progress'. The issue has now been resolved.

Read the full incident report →

Started Jul 10, 2026, 09:17 PM UTC· resolved Jul 11, 2026, 12:46 AM UTC

1. investigating Jul 10, 2026, 09:17 PM UTC

   We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jul 10, 2026, 10:17 PM UTC

   We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. investigating Jul 11, 2026, 12:17 AM UTC

   We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Jul 11, 2026, 12:30 AM UTC

   The issue has been identified and mitigated. All new knowledge sources for web should be process correctly now. For the affected Crawls, they are being re-processed. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

5. resolved Jul 11, 2026, 12:46 AM UTC

   All Knowledge Services are Operational and the Stuck Web Crawls are also completed. The issue has been resolved and Knowledge Services are operating normally at this time.

Read the full incident report →

Started Jul 10, 2026, 08:58 PM UTC· resolved Jul 10, 2026, 10:40 PM UTC

1. investigating Jul 10, 2026, 08:58 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 10, 2026, 09:02 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 10, 2026, 10:10 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Jul 10, 2026, 10:40 PM UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to Tigo network subscribers in Paraguay is operating normally.

Read the full incident report →

Started Jul 10, 2026, 06:47 PM UTC· resolved Jul 10, 2026, 11:14 PM UTC

1. investigating Jul 10, 2026, 06:47 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 10, 2026, 06:52 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jul 10, 2026, 07:54 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 10, 2026, 09:55 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt network subscribers in Switzerland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Jul 10, 2026, 11:14 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Sunrise and Salt network subscribers in Switzerland is operating normally.

Read the full incident report →

Started Jul 10, 2026, 01:30 PM UTC· resolved Jul 10, 2026, 04:57 PM UTC

1. investigating Jul 10, 2026, 01:30 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 10, 2026, 01:49 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Jul 10, 2026, 02:53 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA missing redirects in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 10, 2026, 02:55 PM UTC

   We have observed a recovery in User Authentication Identity SNA missing redirects in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Jul 10, 2026, 04:57 PM UTC

   The incident has been resolved and User Authentication Identity SNA missing redirects in the United Kingdom is operating normally.

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Started Jul 10, 2026, 11:41 AM UTC· resolved Jul 10, 2026, 03:04 PM UTC

1. investigating Jul 10, 2026, 11:41 AM UTC

   Our monitoring systems have detected a potential issue with Receiving WhatsApp BSUID on the from parameter before the announced rollout. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Jul 10, 2026, 12:10 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 10, 2026, 12:27 PM UTC

   Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 10, 2026, 02:27 PM UTC

   Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We are continuing to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Jul 10, 2026, 03:04 PM UTC

   We are no longer experiencing issues with webhook processing for WhatsApp Conversations. This incident has been resolved.

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Started Jul 10, 2026, 10:48 AM UTC· resolved Jul 10, 2026, 01:10 PM UTC

1. investigating Jul 10, 2026, 10:48 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 10, 2026, 11:33 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 10, 2026, 11:52 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Jul 10, 2026, 01:10 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France is operating normally.

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Started Jul 10, 2026, 07:56 AM UTC· resolved Jul 10, 2026, 01:32 PM UTC

1. investigating Jul 10, 2026, 07:56 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Jul 10, 2026, 08:58 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jul 10, 2026, 10:59 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. resolved Jul 10, 2026, 01:32 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.

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Started Jul 09, 2026, 09:30 PM UTC· resolved Jul 09, 2026, 10:07 PM UTC

1. investigating Jul 09, 2026, 09:30 PM UTC

   Our monitoring systems have detected a potential issue with an increase in 30003 and 30005 errors when sending outbound SMS to some carriers in the US. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. resolved Jul 09, 2026, 10:07 PM UTC

   We have fully investigated the increase in errors when sending outbound SMS triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

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Started Jul 09, 2026, 06:50 PM UTC· resolved Jul 09, 2026, 07:36 PM UTC

1. monitoring Jul 09, 2026, 06:50 PM UTC

   Starting around 1:16 AM PDT on July, 9 2026, our engineers began investigating an issue with engagement stat delays. However, all impact concerning the engagement stat delays have since been mitigated 10:45 AM PDT on July, 9 2026. As Our engineers have since implemented a fix and are monitoring system performance. We will continue to provide another update in an hour or as soon as more information becomes available.

2. resolved Jul 09, 2026, 07:36 PM UTC

   Our engineers have monitored the fix and confirmed the issue with global open and clicks engagement Stat delays has been resolved. This did not impact EU region stats, and mail send was not impacted. All services are now operating normally at this time.

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Started Jul 09, 2026, 06:32 PM UTC· resolved Jul 09, 2026, 06:34 PM UTC

1. identified Jul 09, 2026, 06:32 PM UTC

   Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. resolved Jul 09, 2026, 06:34 PM UTC

   We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

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Started Jul 09, 2026, 05:12 PM UTC· resolved Jul 09, 2026, 09:31 PM UTC

1. investigating Jul 09, 2026, 05:12 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Jul 09, 2026, 06:21 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 09, 2026, 07:23 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Jul 09, 2026, 09:31 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Honduras is operating normally.

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