Twilio incident

Dual Channel Conference Recordings Stuck In Progress

Resolved after 46 minutes, affecting Conference US1, on July 10, 2026.

resolved Jul 10, 2026, 10:11 PM UTC

Twilio dual channel conference recording was degraded for 3 minutes between 9:59 AM and 10:02 AM Pacific Time on 07/10/2026. Dual channel conference recordings received during this time may be stuck 'in progress'. The issue has now been resolved.

Started
Jul 10, 2026, 09:24 PM UTC
Resolved
Jul 10, 2026, 10:11 PM UTC
Duration
46m
Detected by Pingoru
Jul 10, 2026, 09:24 PM UTC

Affected components

Conference US1

Update timeline

  1. investigating Jul 10, 2026, 09:24 PM UTC

    Our monitoring systems have detected a potential issue with dual channel conference recordings. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. resolved Jul 10, 2026, 10:11 PM UTC

    Twilio dual channel conference recording was degraded for 3 minutes between 9:59 AM and 10:02 AM Pacific Time on 07/10/2026. Dual channel conference recordings received during this time may be stuck 'in progress'. The issue has now been resolved.

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