Resolved after 9 hours 51 minutes, affecting SMS, Middle East & Africa, on October 25, 2026.
The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in Nigeria is operating normally.
Affected components
Update timeline
- investigating Oct 25, 2026, 09:11 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 25, 2026, 09:32 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 25, 2026, 10:38 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 25, 2026, 12:43 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 25, 2026, 04:43 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 25, 2026, 06:20 PM UTC
We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 25, 2026, 07:03 PM UTC
The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in Nigeria is operating normally.
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