Resolved after 5 hours 42 minutes, affecting SMS, Latin America and MMS, APAC, on October 24, 2026.
The incident has been resolved and SMS delivery from Twilio to WOM network subscribers in Colombia is operating normally.
Affected components
Update timeline
- investigating Oct 24, 2026, 07:05 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 24, 2026, 08:06 AM UTC
Twilio customers may be experiencing MMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 24, 2026, 10:11 AM UTC
Twilio customers may be experiencing MMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 24, 2026, 11:40 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 24, 2026, 11:41 AM UTC
We have observed a recovery in SMS delivery from Twilio to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 24, 2026, 12:48 PM UTC
The incident has been resolved and SMS delivery from Twilio to WOM network subscribers in Colombia is operating normally.
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