Twilio incident
SMS Delivery Failures from Twilio to Multiple Networks in South Africa
Resolved after 10 hours 9 minutes, affecting SMS, Middle East & Africa, on October 23, 2026.
The incident has been resolved and SMS delivery from Twilio to affected networks in South Africa is operating normally.
Affected components
Update timeline
- investigating Oct 23, 2026, 07:46 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 07:51 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 08:53 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 10:58 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 11:20 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 24, 2026, 01:22 AM UTC
We have observed a recovery in SMS delivery from Twilio to South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 24, 2026, 05:23 AM UTC
We have observed a recovery in SMS delivery from Twilio to multiple networks in South Africa and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 24, 2026, 05:56 AM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in South Africa is operating normally.
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